Review Time
I bought some dental floss from this site and was charged a monthly fee for the next six months even though I didn't buy anything more. They said it was a "Membership fee" that I has signed up for though I do't recall this. When I complained they did cancel my membership but refused me a refund.
This company is a SCAMMER PLEASE PLEASE do not buy anything. from them if you do they then take money of your card by deception then say it's clear it's not WARNING WARNING. They have taken 3 payments from my account for Absolutely Nothing in return
SCAM!SCAM!SCAM! Do not buy from this company, you get signed up for a membership which you don’t realise you have done, I contacted them to cancel as soon as I realised this….. it took them weeks to get back to me yet they still charged me for a membership.Their customer service team were rude and non understanding. I explained I was a pensioner and didn’t realise I was signing up for a subscription and that I couldn’t afford it but they didn’t want to know, so 2 pots of cream have ended up costing me over £50 AVOID!!!! these people.
I was charged 8.99 a month after i had bought 3 creams worth nearly £20.I wanted to return 1 cream and Luxplus was charging me 10 euros for label.I was shocked to see that a label will cost me that much,meanwhile the cream i want to return doesn’t cost that much.I think this is their way of preventing u from returning goods. Luxplus is a bad company and I will not recommend to anyone.I should have read other customers review first be patronising
I ordered a product from this company which was a little cheaper than elsewhere so thought I’d give them a go. The parcel arrived after a few weeks and poorly packed.I am usually very switched on when buying online from new companies but on this occasion did not realise I was automatically a member and would have £8.99 taken from my account every month for evermore. After two months of this I contacted the company who replied relatively promptly with a semi cut and paste response.I intend to contact my credit card company to ask them to deal with this. I always read reviews before buying but again on this occasion did not do so. If only I had!! I will never use this company again and would advise 100% against it. Totally unprofessional and sneaky and relying on customers not checking carefully enough to con them out of £8.99 a month. I dread to think how much money this company is taking from innocent people.Avoid at all costs.Obviously the company is not reading any of these reviews just replying with a bog standard cut and paste series of comments. Hoping other potential customers DO read the comments before buying from this company.
Ridiculous site. They did send the product but it signs you up for a membership and takes payment 2 weeks later without any reminders. They then refuse to refund the membership. And to be honest they are wildly rude over customer support. Scam tactics to rip off customers for a service they did not realise what they are being signed up. I was only looking for a refill of sanitiser gel, ended up probably paying around 20 quid for it
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Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount.
Luxplus is your way to beauty.
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