Review Time
I purchased the ANSWR Keratin Treatment Kit from Luxplus, and it was a complete waste of money. I followed the instructions precisely, but after the very first wash, my hair returned to its original frizzy, curly state with zero lasting results.
The product is clearly not fit for purpose. When I contacted Luxplus to request a refund under the Consumer Rights Act, they refused, hiding behind a "no satisfaction guarantee" and ignoring their legal obligations. Their customer service is dismissive and unhelpful.
Save your money and shop elsewhere. This company does not stand behind the products it sells.
Avoid! I purchased a product in September 2024. I did not realise or it wasn’t explained clearly that I was also signing up for a monthly subscription of £8.99. Over £160 has been ‘taken’.Reading the Reviews it appears I am not the only one been misled. Total Scam. Do not buy from this Company.As an add on - I’m a Pensioner 70 years old. How about refunding the £160 that I unknowingly subscribed to?
I purchased the ANSWR Keratin Treatment Kit from Luxplus, and it was a complete waste of money. I followed the instructions precisely, but after the very first wash, my hair returned to its original frizzy, curly state with zero lasting results.The product is clearly not fit for purpose. When I contacted Luxplus to request a refund under the Consumer Rights Act, they refused, hiding behind a "no satisfaction guarantee" and ignoring their legal obligations. Their customer service is dismissive and unhelpful.Save your money and shop elsewhere. This company does not stand behind the products it sells.
Please be aware - Luxplus make cancelling membership very difficult!!!I bought deodorant that I usually buy when abroad and I will definitely not do it again having had to spend ages trying to find how to cancel Luxplus membership.They claimed to have an option to cancel under the membership tab but, after much searching on a couple of different occasions over a period of a few weeks (and into the payable first month!), I finally found the cancel tab in the small print. Beware though, the cancellation is not complete until a good few steps have been completed so make sure to receive the cancellation confirmation. Phew!
They add membership into your basket without asking (I chose the "non member" price but that didn't matter). You have to cancel within 14 days or they charge you £9 , but they don't let you cancel within the first 24 hours. Also the shipping time is a lie, it's been 6 days and my parcel is still in the Netherlands.
I recently ordered two products from Luxplus.co.uk, and while the initial purchase seemed straightforward, the aftermath has been incredibly frustrating.The Issue: Forced SubscriptionsAfter receiving my items, I stopped closely monitoring my inbox since I was satisfied with the physical products. However, I soon discovered that a subscription membership had been added to my order without my explicit consent or knowledge. I did not select this option; it appears to have been automatically bundled into the checkout process.Refund RefusalWhen I contacted their customer service to explain that I never intended to sign up for a recurring fee and requested a refund for the £8.99 charge, they flatly declined. It is disappointing that a company is willing to lose a customer permanently over a small fee that the customer never agreed to in the first place.Final VerdictAdding paid memberships to a shopping cart without a clear "opt-in" is a deceptive practice that feels predatory.Pros: Products arrived as described.Cons: Hidden monthly feesI would not touch this company again. Be very careful when checking out, or better yet, shop elsewhere to avoid the headache of unauthorized charges.
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Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount.
Luxplus is your way to beauty.
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