Name: luxplus.co.uk
Telephone: 000000000
Rating: 1.7

Denzel Wright Guest

Scam

They had been charging me a monthly subscription for three years which I had not known about after I bought only one item in 2023

Date of experience: Mar 17, 2025

Xander Guest

1 year ago

I seem to be a victim to this scam

I seem to be a victim to this scam. I did not sign up for membership and they have been taking £8.99 from my account for months. DNU!

Date of experience: Mar 08, 2025

Caramael1767 Guest

1 year ago

Complicated replies after they take…

Complicated replies after they take your money for membership don’t bother replying to this email as I will not be reading it

Date of experience: Mar 07, 2025

Cecilia Guest

1 year ago

Avoid this site. Hidden T&Cs

Buy buying a cheap product from this site you will enter into a membership plan with no time limit with an automatic £8.99 fee per calendar month (pcm).If you don't cancel you will be seriously out of pocket.It's a legal SCAM.

Date of experience: Mar 01, 2025

IF Guest

1 year ago

Also was being charged a membership of…

Also was being charged a membership of 8,95€ … WITHOUT MY KNOWLEDGE!!!! I will never buy from there again!

Date of experience: Feb 25, 2025

Karin Clark Guest

1 year ago

The purchased item has not yet…

The purchased item has not yet delivered to me till today, and I have not yet received the parcel with the product:-- Order #: 13014771 1 x Mauboussin A La Folie EDF £13.96 GBP Shipping: £2.95 Total: £16.41 GBP-- LuxPlus App tracking system (Event code 218) shows the item was sent and accepted at FEDEX (198) at ELST, 6662 NG, NL (Netherland)-- FedEx tracking system indicates that: ---> 4th March 2025 - Out for Delivery (Code 340); ---> 4th March 2025 - Held at Branch (Code 290); ---> 4th March 2025 at 14:54 - Return to Sender / Activity (Event code 410). {--- Shipment Details #: H01QFA0005561083 ; {--- FIC Tracking Number: PAR0030DK43798063401}-- FedEx Mail Robot - 26 Feb 2025 at 14:38. [I made a claim on 03456070809 and I submitted a claim to LuxPlus.co.uk costumer support service on this case online].I look forward to your consideration and redress this issue related to this mishap as soon as possible.

Date of experience: Feb 24, 2025

Reginald Morgan Guest

1 year ago

Horrible and scammer

As all of the other people - they scammed me into a membership and let me pay for it for 3 months without indicating that this is a membership i bought?? No confirmation/nothing. Will never buy here again lesson learned!

Date of experience: Feb 20, 2025

Erika Guest

1 year ago

Placed an order it arrived quickly but…

Placed an order it arrived quickly but not what l ordered. So l emailed them 5 days no reply . I would never order from these again

Date of experience: Feb 19, 2025

Noelle Brown Guest

1 year ago

It is a scam!!!

It is a scam.When you buy something, it also places an order to have a membership and every month it takes you money.They say that it is written everywhere in the website but it is a lie.Don't buy in this website

Date of experience: Feb 11, 2025

Peter Guest

1 year ago

Hidden subscription fee of £8.99 Beware !!!

I also have been charged £8.99 subscription since 11/02/2025 I cancelled within your 14day free period yet you are still charging me the £8.99 subscription fee which I did not ask for my purchase alone was a deodorant that was over £20 then I find out you are charging me an extra £8.99 subscription fee I am a pensioner I'm disgusted at your customer service I would not recommend this company.