Review Time
I made one purchase (my ever first purchase from this website) at the begging of the month. Suddenly today I’ve been charged from this website for a different amount when I never purchased again. I’m dealing with it via PayPal, and I hope I can get a refund, but I’m never ever buying from them again.Edit:I saw their reply. Which changes nothing. If their website is designed to deceive customers so we’ll start a membership without realising that’s still wrong. I checked my purchase email and there was NO mention of the membership. And I wouldn’t have bought hair spray under a membership because I know I always forget to cancel.Please avoid this sketchy company at all costs.
Please please avoid at all costs, or know that a purchase with them automatically signs you up for an £8.99 monthly payment, with no possibility of a refund if you made an honest mistake and did not know. It is shocking that this behaviour is legal.--UPDATE: 9 July. Readers will see the reply below from Luxplus. After I placed the order for a product, my email confirmation contained the following two paragraphs. We all shop daily online for goods and services? I accept that these transactions are governed by terms and conditions. But why bury something so important right at the bottom when few if any will read (as all the other comments show).--"Membership Terms and ConditionsYou can read the subscription terms and conditions as well as the membership advantages here:Purchase and Membership Terms and Conditions for luxplusRead the terms and conditions for purchases made at Luxplus
Scammers!They took £8.99 from my account for the last three months, only saw it by chance when looking in my paypal. Never agreed to any subscription.Avoid them – they’re scammers.Response to their response:Regardless of how it is worded on your website, I did not knowingly agreed to a subscription. I only discovered the charges by chance and could not reach your customer service despite trying. If you want to offer discounts, be upfront — either give people a clear discount or charge more. Don’t be shady. This feels like a scam, and I’ll be reporting it to PayPal and consumer protection authorities.
UPDATE After PayPal refused a refund based on the reply Luxplus gave them I asked them to investigate more thoroughly and treat this as a scam. I sent them a link to these reviews as evidence. They then gave me a refund. Absolute scam. They hid the fact that I was signing up to indefinite monthly payments of 8.99 without receiving anything amongst the terms and conditions. It looks like they have now changed this to a pop up and one of their staff has put up a review criticising people for falling for it but the products are not worth the money and certainly not a monthly subscription.
Scam - they don't tell you that they charge for membership. They just steal the money from you after a couple of weeks. I never agreed to this. Avoid at all costs. I should also point out that Luxplus is not the company at the postal address given here. More evidence of dishonesty? The postal address given here on trustpilot is actually for a company called Swarm Group who are regularly threatened with compulsory strike-off for not filing their accounts. Definitely something to keep in mind if you're hoping to get a refund.Swarm Group is owned by William Christopher Perry, whose details can be obtained from the Companies House website.It's also not possible to check out of luxplus without setting up a membership. This really is a scam.I would like to see an explanation for any of the above from the person who responded to my earlier post.
Without being too harsh, the 1-starrers are simply projecting their own naivety (or incompetence) onto their review. It clearly states that you are signing up for a membership, the first 14 days are free and you can cancel at any time; in exchange for the cheaper prices. Simply buy your product and cancel your membership within 14 days.
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