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Left Porrugal 3 days ago. Travelled to NL via ES. Immediately in Spain no network. Same after arrival in NL. No way to call and even worse doing my internet banking. No respond from customer service via mail, chatbox useless. Well, I never received any notification about not being able to use Lyca abroad. I have an active bundle. I'm not very satisfied with the usage of Lyca in Portugal but not satified at all with Lyca abroad. I called with Lyca Customer Service this morning. The employee was very helpful and friendly but could not solve the issue. Investigationis ongoing. I wait for a solution. Despite the fact that a very friendly customer agent opened an urgent case which sould be investigated yesterday, after 24 hours nothing. Today after 48 hours, nothing. Urgent case? Today Friday 05-09 ( 8 days after the issues started) still the same issues. No network. Can not do my internet banking and needed to buy a local sim. After my complaint here I was contacted by Naveen, Karthikeyan and Albert. All came up with the basic solution. Restart, set phone to roaming etc. After my reply that this is not the solution, the support goes into silence. No follow up, no signs of ongoing investigations, nothing. Total silence. Unbelievable disappointing. Today 11-9 I wrote an email to the complaints department. Two weeks being cut off without any technical explanation or solution offered is too long. I don't want to spend my valuable time doing this but unfortunately had to. I hope for a feedback and a solution.
Signed up for a one month eSim 10 months ago. After the month I deleted the eSim from my phone. Since then they have been take large sums of money from my credit card every month. I don't know what the eSim phone number was anymore. They insist they can't do anything without the number even though I have sent them bank statements showing the exact dates and amounts. TOTAL SCAM! AVOID AT ALL COSTS.
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