Review Time
This was my first time ordering from the company. I didn't realise they are situated in Poland, but that was fine. My order duly arrived a little later than if it had been a UK company, but the makeup was perfect, everything I ordered was correct and well packed. I would definitely recommend them and will order again.
I would give 0 stars if there was an option.I odered lip balm which was delivered to the wrong address.Evri sent me an email confirming delivery location which was different to my address.I contacted customer service but the investigation takes ages,they dont feel responsible for the delivery, absolutely shocking approach.Other companies would refund money and appologise but not this one.DO NOT WASTE YOUT MONEY,ORDER FROM SOMEONE ELSE!!!!
I ordered a perfume for a good price. It was supposed to have arrived by 25/09/24 latest. Now 3.5 weeks later it still hasn't arrived. I took it up with Make-up UK and customer services said they would start an investigation with Evri (the delivery service) - that involved two communications with customer services. I have since written three times for an update with no response. Today I rang them and they still have no resolution for me. It seems they are just sitting on the results of an investigation by Evri (who knows how long that will be) with no attempt to solve this for me the customer and no indication of how long it will be before there is a satisfactory resolution. I still want the perfume it is still in stock. The issue is between them and Evri so I feel the sensible solution would be to send me a replacement and recover the item from Evri or recover the cost through whatever their arrangement is, not leave their customer hanging! I'm very unhappy about this experience and will be reluctant to risk ordering again from Makeup UK.
This was my first time buying anything with this company and i honestly can’t understand why they get such negative reviews.Items were sent in good time , perfectly packaged and at a very reasonable price, I simply can’t fault the great service … I’ll be back :) Thank you so much.
Ordered my items, they sent me the wrong item which was a much lower value so conned me out of money by charging me a higher priced item. Contacted them numerous times by email and website . No interest. They have no customer service! You may well loose your money completely.Companies like this should be shut down as they are trading on false promises. Have no desire to fulfil the order you placed. They have written a response defending that they sent the right product.. not true, as I've a picture of the one they sent to the one on the order confirmation. The gall of them stating how we'd like to help you further?? No emails returned, no answer to their phone. Pitiful and utterly pathetic business.
Very disappointing experience. Do not recommend this company! I made an order for almost £72. One of the items, pressed powder, was in a broken case and was partly scattered in the box. Definitely, I won't use it. It was broken before packing as there were no pieces of the broken case in the box. It was not a small crack, the lid was without quite a big piece. It was impossible not to see it while packing. I made a complaint and was offered a £3 discount on my next order! No compensation for the item which has to go to the bin. PS I read the reply of the company here and I still don't understand why they offer me a £3 discount on another order if I asked them for the reimbursement of £4.27 for the damaged item. And I'll repeat again, that it wasn't damaged in the box, as there were not pieces of the broken case, it was damaged before packing into the box. It's good that one of the cheapest items arrived damaged, the reaction of the company showed that they shouldn't be trusted in the future.
I don’t even want to give 1 star . I bought a well known waterproof mascara from them and it was not the authentic one . I tried the authentic one and was great snd their one gave me panda eyes after anhour . They will not return my money .. and are making excuse after excuse.. don’t trust this company
I ordered from this company and all went well until Evri delivered to a different address to mine.I contacted both companies and explained the situation to Makeup, that Evri had taken full responsibility for this mistake and would contact Makeup themselves to try to sort, but also for me to contact Makeup too, to try to resolve the problem as quickly as possible.I have contacted them so many times,I have lost count!! I copied emails from Evri to me accepting responsibility, to them, and in the end Evri suggested I contact my bank to get my money back.Customer service at Makeup is appalling and I would never buy from them again, and recommend others avoid if you don’t want to lose money! It is not their fault that Evri made a mistake, but neither is it mine and I have had no help whatsoever from them.
Placed a large order. Order never delivered to shipping address, instead it was redirected back to their facility. Refund never issued. Their phonr line is eirher disconnected or "busy". I've sent several inquiries via their only forum -email. Requested call backs on their call back option. Nothing.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to the wonderful world of MAKEUP! This is the place for beauty inspiration, experiments and never-ending variety of products to please even the most demanding taste. More than 300 million users from different countries annually purchase over 50 million of goods on our website. We let our clients be capricious and peaky, but we always try our best to satisfy them.
MAKEUP already works in 19 European countries, including Italy, France, Germany, Austria and Hungary. Each of them accepted our beauty retail, allowing European citizens to enjoy an individual approach, high-quality products and quick delivery. There should be no boundaries and barriers for beauty, so every day we actively develop and expand the horizons of MAKEUP. We create a unique beauty universe.See more
thebestbabycatalog.com
de.rt.com
thefast800.com
sterlingcomfort.com
beau-voyage.com
www.thesaltpig.co.uk
unitedfinancialfreedom.com
at-traineddogs.com
learnwithsonora.com
thehoffbrand.com
