makro.co.uk

1.7
1.7 Based on 67 reviews

Wholesale Suppliers | Cash & Carry, Pub Suppliers & Commercial Office Supplies | Cash & Carry Wholesalers...

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Average Rating

1.7

/
5

67 Reviews

5 Star
9%
4 Star
9%
3 Star
3%
2 Star
4%
1 Star
75%

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Review Time

Zelfe8845
I am DISGUSTED at the behaviour of their staff.

I am DISGUSTED at the behaviour of staff in store. A fire alarm went off and we were walking out, my mother is disabled and can not walk fast. The branch manager “Mahmood” or something similar was SHOUTING at us telling us to hurry up and clapping his hands at us. I then told him that was disrespectful, when he then got closer to me and put his arms up near me shoo’ing me out of the store again while raising his voice. I am disgusted that all the staff walked past every customer and didn’t tell us that meant we had to leave, as other staff members were still packing shelves. This is an awful store and something needs to be done in regards to their training. An update; I then communicated with another member of staff who apparently takes complaints for him to say the member did nothing wrong and that there was a fire so he had the right to do what he did. He shouted at us and aggressively put his arms close to me and was aiming to push me out. Clearly a pattern at this store.

1
Date of experience: Mar 06, 2019
BP64
dreadfull customer service

Went to the hull store on 25th April , as we fancied a look around and id been told that my wot place get in if we show our employment card,

As we approach the entrance, a very abrupt woman (short , old woman wiv black hair n red lipy) asking if we had our member card , we started of saying no ...but... Then she shook her head saying we wasn't allowed in, she didn't give us time to state .no we wasn't members but would like to apply as we have just opened our own shop, we then pointed to the desk n said loudly oh go over there then, the woman on the desk had herd her but insists on looking down acting busy leaving us stood there like idiots...seeing this the first woman came over and acted like she had never spoke to us , even tho she had approached us as we walked in !!! Can I help she said ??? I asked her what I had to do to become a member she said ...dont no sorry, I said I had a wot employment card...yes you can use that she said...but you will never be a member...all you will get is a scrap bit of paper wiv a number on in the future....the customer service is awful, she obviously has no customer experience and she clearly doesn't no her job !! Ive taken this matter to the head office

1
Date of experience: Apr 26, 2015
Great service

Quick delivery, no hassle.

5
Date of experience: Aug 01, 2014
TomyCuervoYT
Dishonest

I placed an online order with Makro for a few plastic boxes and some metal shelves.

Waited and nothing, checked the site and the price for the metal shelves were x4 the price. What I gather is they cancelled my order because they had priced the shelves wrong.
Wont be using them again !!!!

1
Date of experience: May 29, 2014
Reba Harris
Good Company could be better value

Great company for buying bulky items however thier pricing is a bit on the high side.

4
Date of experience: Apr 04, 2014
Cliff
2 reviews

I ordered a vax hoover. They used yodel. A rubbish company. Yodel pretended to deliver, gave invalid cards and returned item back to makro (after I had complained to makro).

Makro, without contacting me simply refunded the money for the item without offering me any choice of whether I still needed the item.

======================
Ordered again after a few weeks - another promotion, delivered very promptly. Hence overall 3 stars.

3
Date of experience: Dec 20, 2012
Job H.
Johan

Tried phoning Makro Park Royal to see if they might still have some of the wood flooring I bought in stock but all I got was some foreign woman who had to ask someone else everything and still could not give me a sensible answer.Requested a call back from the Dameger and am still waiting .

2
Date of experience: Apr 27, 2011
Bert Kelly
Food poisoning.

Makro,Halesowen,Birmingham.-Wed.26/08/09.While shopping in store on wed.afternoon was offered some seafood samples i.e. prawns and mussels.Within 4-5 hours having had nothing else to eat had severe symptoms of food poisoning which incapacitated me for 2 days.Be very wary of seafood samples on offer!!!!!

2
Date of experience: Aug 29, 2009

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Business Details

  • Wholesale Suppliers | Cash & Carry, Pub Suppliers & Commercial Office Supplies | Cash & Carry Wholesalers

  • language https://www.makro.co.uk

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