Review Time
Having been members for over 20 years, it is so sad to see just how Makro has changed over time.Having today been to a store and find we can buy many of the same products retail, cheaper in a Tesco, Asda, etc.One assumes that the owners, Tesco, are running the business into the ground. But for what reason ?Was it Tesco's plan from the outset, to turn this wholesale business into a retailer, why ?Goodbye Makro
My online business account was moved from Booker (Chelmsford Branch), where the service and deliveries were excellent, to Makro (Rayleigh Branch) and since then I have had nothing but problems. Out of the blue my online ordering for delivery stopped last week but I can go in store and pick the items myself and then they will deliver. Make sense of that if you can! No one calls you back and when they do they don't really know what's going on. I will start shopping elsewhere for my business. AWFUL!!!
Had to mark one star as you can't leave none which is what they deserve,the irlam branch was very good nice staff, helpful, cheerful,NOT ANYMORE,the person on the front desk I won't call her a lady,was extremely rude ,she was shouting at a young lady with a well behaved child to leave as children are not allowed,ok but the way she spoke to the young lady was terrible,she should not be allowed contact with the public,we was refused entry because we had not used our card in a while the head office had cancelled it ,we went just to see if it was getting any better because it went crap ,and it seems it's going worse , I'll keep going to Costco
Absolutely awful customer service and attitude on my visit today. Not been in a long time, card had expired, instead of help and support my card was convescated and I told to leave the store. Spoken to like I had a stolen the card!! Let's say I won't apply for a new card. In the current climate you'd think Bussinesses would be looking to encourage shoppers and future bussines Absolutely disgusted with the receptionist's attitude
Absolutely atrocious customer service from most of the staff at this store all seem to be more interested in chatting (heaven forbid you dare to ask a question and disturb them!) than what they are employed for, absolutely no sense of customer service at all. What and where are the management? as never seen anyone even remotely in authority or indeed offer to assist a customer... Walked out due to rude and ignorant staff today and just opened a trade account at Musgrave. Not a nice store to visit, someone needs to take action on the the above issues ASAP before they lose all but the non business customers who seem to spend Saturdays there as a day out! Shambles and Management should be ashamed to take their salary!
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