Review Time
The gift was out of stock and I wasn't notified until it was back in. When it was received, it was personalized and the name cannot be seen unless you are right next to it. Also, there are two dots (..) next to the name where whomever was engraving it messed up. It is completely obvious. Very upset I paid $100 for this. Will not order from them again.
I had made an error when placing my order. I called Man Crates and I actually was able to speak to a real person (unlike a recent call with Xfinity). "Matt" was very helpful. We spent over 30 minutes trying to correct my error. He was patient and when he had questions on how to handle, he was able to get support from his supervisor immediately. He made the experience exceptional. This was my first time ordering from them but it certainly will not be my last. "Thank you" Man Crates for still demonstrating what real customer service is supposed to be like. Well done!
I ordered 2 Smash and Grab crates for my 2 nephews. Man Crates cancelled my order without letting me know and refunded my CC, no explanation given. I called CS and the lady who answered couldn’t tell me what happened and said someone would call me regarding my order. No call back at all! I emailed CS 2x and no response but an email stating someone would get back to me shortly. Today Fed-Ex went to deliver my crates and then proceeded to return them to sender!! Never ordering from them again and had my mom cancel her order due to this incident.
I get my adult twin Sons each a Jerky Crate yearly.They always comment on how quickly each of them opened it.This year I wanted to make it more difficult and got the duct tape for an additional $20.My boys both said it was easier...with the wooden crate AND the tape. They commented there must have been less glue with a thinner box.Ugh.They love what's inside but my fun in it...not so much
I didn't know how to apply a discount code before my purchase, so I texted the Man Crates team. Hailey was very helpful and refunded the amount I would have gotten with the code. She was courteous and efficient. I didn't think that I'd get a response that quickly, let alone a solution to my problem. I really appreciate the texting feature and Hailey's wonderful service. Thank you!
I always have issues with the discount codes, this is my own user error. I shoot them an email and they have it fixed for me within 24hrs and most the time within the hour. The customer service is amazing, literally the best I have dealt with and I work in customer service. My family loves these boxes. I love ordering from them and giving them as gifts. I will be ordering more for sure. Thank you for these amazing boxes and the best customer service.
This is by far one of the best companies I have ordered from, not only are the products awesome the customer service is on point. I had recently placed an order and it even came 2 days early but someone stole the package off my porch, I reached out to the company and they responded back within 15 minutes and they replaced the order for free and included an extra gift.. They went well above on this for me. I will use this company again..
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No bows. No ribbons. No fluff. Just awesome gifts for guys
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