Review Time
I’ve placed orders for Man Crate products in the past and always had a very pleasant experience so, naturally, with Father’s Day approaching I immediately thought to get my Dad something awesome from Man Crates. Having had experience with their ordering process previously, I knew to expect a pre-authorization charge on my account in addition to the actual purchase cost. Typically, that pre-auth charge is reversed in just a few days and all is well. This time, surprisingly, my account was assessed 2 pre-auth charges in addition to the purchase charge and only one pre-auth fell off. I reached out to customer service via the text/chat feature to get confirmation that the second pre-auth would also come off. The rep I spoke with, Jennifer (if that’s really her name), was rude and snarky and it was completely uncalled for. Perhaps it’s because of my own profession that I have such high standards for customer service, but her snarky response was most certainly unwelcome and had she been one of my employees, she would not have gotten away with it. When I asked her for a link to complete a survey she mysteriously disappeared, so now I’m here leaving this review. Based on some of the other snippy responses made on bad reviews on here, it seems Man Crates has fostered a culture of rudeness and condescension among their customer “service” professionals, so I can only imagine the lack-luster response this will generate. Nevertheless, it’s not in my nature to let poor customer service go … here’s to hoping my Dad’s gift arrives on time and in pristine condition, and that the second pre-auth is reversed in 24 hours.UPDATE: I’ve updated my review from 1 to 5 stars. While I was appalled at the way my inquiry was initially handled with customer service yesterday, I am perfectly pleased with Man Crates’ handling of my concerns. THIS is what exceptional customer service looks like and I am happy to say I will continue HAPPILY ordering from Man Crates in the future. Thank you Elizabeth and team for responding so quickly and proving what I’ve always believed about this company, quality products AND quality service!
I got one of these man crates (bbq one) for my husband for Father's day from our boys. We let him open it early as Father's day weekend is so busy for us. He had so much fun opening it up. I also had it wrapped in the diabolical ducttape cocoon. The crate itself was still the best. The pry bar is perfect for it. The boys loved to watch too! I will be ordering another crate for another gift in the future. It was wonderful!
Totally unimpressed!!! I purchased "Lovestruck Gift Card $79.99" for my husband. The picture on the site shows a heart that looks like chocolate, and quite frankly their gifts all include food so why wouldn't I thing it was chocolate. The heart was made of concrete; really $79.00 for a cheep hammer, goggles, and block of concrete!!!! The $50.00 gift card in the concrete was extra. Total cost $129.00 for a crap gift. They couldn't even have the decency to put the "Gift box" in a box. When it showed up the box was all beat up from the post office. Will never buy from this company again!!
Used my barrel smoker today for first time. It worked amazing. Was fairly easy to keep my temp at 250ish. Made a tritip using hickory and apple wood. I've read a review where someone was upset the smoker didn't come seasoned. I've never heard of one coming pre seasoned. I seasoned mine last night. Washed it with soapy water. Then applied coat of canola oil. Fired it up with hickory/oak coals and a few hickory wood chunks. Perfect. Only reason it's getting 4 stars is it doesn't have a port to add more coals and wood. I had to lift the barrel off the bottom. Kinda dangerous. So I'm going to cut an access door on it. Overall highly recommend it. Keep on smoking!
We received the Whisky Appreciation Man Crate and it arrived on time and it looked phenomenal!! I read the reviews after I placed my order (I know, I know) but I’m glad I did because the reviews I read made me a little nervous. Fast forward to receiving it... My husband loved the concept, enjoyed opening the crate, and absolutely loved the contents of the crate. Good quality and a super fun gift!
I got a whisky crate for my husband as an anniversary present. He loved opening the crate with the crow bar and was thrilled with the stuff inside. My only complaint is I delayed shipping on it and expected it to come on a Tuesday when he wouldn’t be home to see it delivered. It came on a Sunday and he saw the guy deliver it so it took some of the surprise out of it. But I would rather have it early than late. I would definitely buy one again.
I can't even begin to tell you all how impressed I am with this company. It was my son's birthday and I wanted to get him a gift. My daughter said try Man Crates. I said, what is that? She preceded to tell me as she bought a Man Crate for her husband. I was passenger in our car so I immediately used my cell phone to order the Pit Master. My son lives across the U.S. from me so I checked into next day delivery so it could arrive on his Birthday. At that time of the day next day wasn't available so I checked two day delivery. That was too expensive for me. Disappointed, I went ahead and ordered 3 day delivery. I decided to call Man Crates to make sure everything went through ok since I ordered from my cell phone and then I mentioned the delivery. I said I went with 3 day delivery . I also told my entire story to the employee :-) She was very kind and helpful to me and not expecting to hear this, she said she could get my son's gift sent out on 2 day delivery. I said ok that would be great! I wasn't even charged for the delivery! Who ever heard of that! :-) Later that night I checked the tracking of my son's Man Crate. It said it would be delivered TOMORROW!!! Indeed my son's Man Crate Pit Master arrived the very next morning on my son's Birthday! He and his wife LOVED IT! I have the photos to prove it! :-) Again I have never had such great customer service ever and in these trying times for everyone all I can say is THANK YOU MAN CRATES!!! Also I am telling everyone I know my story and if they are looking for a gift or even something fun for themselves, you can't do any better than Man Crates!
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No bows. No ribbons. No fluff. Just awesome gifts for guys
