Review Time
On 20/02/2026 I placed an order that was scheduled to be delivered on 26/02/2026.
That same day I received a email from support stating that my order might have been swapped with another.
As soon as I received the package that day I confirmed it was the wrong order and emailed them back right away, asking them to send me a shipping label so I can get the package back to them.
Now a week later I have still not received any reaction from them despite multiple emails and a message on Instagram as well.
I would like this situation to be resolved as soon as possible so I can get my order, and the other customer can receive their order that is currently still in my possession.
The site is amazing - clean, without unnecessary complications, good classification of gaming mice, huge amount of models, excellent service, good options for delivery, good communication with the client. This is one of the best experiences that I had with online shopping. Thanks to whole team ! Keep good job ! And ... the team is highly responsive, which is very difficult to find these days ! Highly recommend this site !
On 20/02/2026 I placed an order that was scheduled to be delivered on 26/02/2026.That same day I received a email from support stating that my order might have been swapped with another.As soon as I received the package that day I confirmed it was the wrong order and emailed them back right away, asking them to send me a shipping label so I can get the package back to them.Now a week later I have still not received any reaction from them despite multiple emails and a message on Instagram as well.I would like this situation to be resolved as soon as possible so I can get my order, and the other customer can receive their order that is currently still in my possession.
Terrible company. Stay away. I bought a new Artisan mousepad. It arrived defective with glue on it. I had an unboxing video btw.I returned the item for a full refund and they tried to screw me over saying they wouldn't refund the shipping and the return shipping because they didn't consider a cosmetic damage a defect.I had to open a PayPal dispute, which I obviously won, to have my money back.Their behavior is illegal in the EU. Know your rights and don't let this company cheat you.
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