Review Time
Brandon delivered hospital style bed, set it all up & showed us how to safely and correctly use the remote control. He was very cheerful, polite & friendly. Definitely a credit to the medequip company, and that's why I gave the 5 stars, if you could give more I would have done.
Driver dropped of my over bed table never corrected the wright hight for me i am 74years old when i checked it had food crumbs on table i am waiting for them to give me a day to pick it up.I will buy a new table and will not have anything from them they are cowboy outfit why is NHS waisting tax payers money back street traders.
Yet 3 weeks later tell lies that they have been to my small one bedroom property I'm grieving and sleeping on settee they don't give no thought to the person trying to return items and I'm at my wits end now don't use mediquip unless you wanna waste everyday waiting
Really poor customer service.Received a text earlier today to say that the bed my Mum had, would be collected between 09:30 and 13:30 today.Sat around my Mum's from 09:15. No updates received throughout the morning.Called the Customer Service team around 13:15 asking for an update, to be told, the technician must be stuck in traffic and the driver has another 2 x appointments before me. I said it would have been appreciated if someone from Medequip had given me an update, rather than me chase them.I asked to speak to the Manager, who returned my call @ 14:00 to say that I was next on the list.Providing good customer service is paramount for any respectable business to be successful, surely.
Toxic culture, poor management, and lack of support for employees.The company’s internal communication is poor, grievances are ignored, and the culture feels punitive rather than supportive. Staff wellbeing does not appear to be a priority, and there is little respect for established employment law protections.I cannot recommend Medequip as an employer. If you value a respectful, supportive, and law-abiding workplace, I would strongly advise looking elsewhere.
Must surely be the worst company going, they never meet there delivery deadlines if they come at all when they arranged to. They have no regard for the vulnerable people they are supposed to help. Been let down by them on numerous occasions I am shocked as to why local NHS healthcare trusts use them. If possible try and find a company that wants and values the welfare of the people they are supposed to serve, in my case a 87 year old bedridden mother.
If you could give zero stars I would. Waiting three weeks for bed to be collected. Five weeks total. Bed never used. Woman said to me no pick ups for at least 2 weeks. I told her Im dumping the bed & her reply was to go ahead & dump it as they have no record of who has what! NHS seriously want this business dealing with this? Crazy.
Booking for collection of bed and numerous items, waited 2 weeks time slot cancelled, this company must get a grip on collecting items in a timely manner, my 89 year old mother is sat staring at this lot after losing her husband very distressing, the only thing they got right was delivery was on time, you cannot run a business in this manner and causing undo stress to members of the public who are already at there lowest PBK
Leaving a bed in a bereaved persons lounge for 9 days is totally unacceptable. Then they turn up with no contact at all from office. Lucky I was in. Ladies on phone most unhelpful and unsympathetic. Delivery and collection drivers it would appear are just as frustrated as us public, although were very pleasant. Overall, awful company!
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