Review Time
They called to book planned maintenance of a piece of equipment. On the day, they texted a 4 hour window when a technician would arrive. No show. I call. Twice. They bluster. They send me a text saying the guy was en route. No show. So a whole day wasted. Liars and incompetents. Avoid if possible.
The first time they came to fit a handrail they turned up with just 1 metre to do the whole staircase. The second time they came (meaning we had to wait in 2 full days) with the right length but could only be bothered to put one small screw in per fitting which seems very insecure as the fittings have holes for 3 large screws predrilled. I did send them a complaint email but they never bothered getting back to me. Truly a terrible, terrible company. I don't know why the NHS uses these clowns.
Absolute shower of incompetence. I see my family have suffered the same lack of empathy extended to other grieving families. After the loss of my dad, they had arranged to pick up the hospital bed and other equipment between 10am and 2pm. No one turned up. The presence of the empty bed is very distressing to my mum who has Alzheimers. I called to find out what was happening to be told someone had called 15 minute prior and got no answer. There were 4 of us waiting in my mums flat all day, the front intercom button has a very loud buzzer, it never went off its in full working order. I was told they had a photo of the front door to prove they had been, at this point I felt accused of lying! I had been in a room over looking the road outside and no van arrived or person came to the door. Nor did I receive a call which should have happened had they not been able to get a response. Then told he couldn't turn around and come back and had phone hung up on me. Now have to ho through waiting process a second time when I have a funeral to plan. Absolute shower of incompetent sh1t!
In my experience, Medequip find themselves often in a difficult position, between getting the authority to supply equipment, authorised by the NHS, and their end customer who are often irritated that it has not arrived yet. Only yesterday they supplied something to raise a divan bed but it was incorrect. This was not their fault as it had been wrongly specified by the NHS even though an adequate description had been given to them. This being the case their customer service person ( Antonia) could not have been more helpful in getting in touch with the NHS and reorganising the delivery.
What a horrible company -hope i never have to deal with them again.Don't want to go into details because it is too hurtful - but you will understand the reason once you deal with them yourself.Basically they are insensitive and what they tell you cannot be trusted.
I care for my wife who has mobility problems. She has had an electrically operated chair for many years. A couple of weeks ago this company came to service it. He found some problems with it but my wife could still use it. Then we had a phone call to say they would collect it which they did. We assumed they would send a replacement but they never did. They say that they are waiting for Kent County Council to authorise a new chair, but KCC insist that Medequip never told them the chair had been removed. This means that my wife has no chair to use and has to lie in bed all the time. This is an appalling way to treat a vulnerable disabled person. They seem very unhelpful. I would advise you to steer clear of them.
I'll start with something positive! Lovely ladies to make arrangements with and great guys that do the delivery/assembly...however, I have no idea how Medequip keep any staff at all, let alone helpful ones!!! The whole system is absolutely rubbish. People have lives, jobs etc. and cannot spend so long just hanging around on the off chance that the delivery driver will arrive. I was fortunate in the circumstances of my bed collection, but can imagine trying to deal with this at a challenging time would be just too much. The system needs a complete overhaul.
If I could give zero stars I would. Appalled by the attitude of this company towards collecting the medical equipment from my dad’s house after he passed away. I was given a 4 hour timeslot, I advised I couldn’t wait in that long plus I didn’t want to stay waiting in the house my dad died in, they would not give me a call when the driver was near and when I got to my dads I was told by someone who was there that the van had turned up decided they couldn’t park and just left. The lack of empathy and communication is shocking. I would say that medequip connect were good, they did call me when they were nearby and the driver was very helpful with telling me how to disconnect the care line. So I don’t understand how one company can call and one cannot.
I would also give zero stars if i could. Soon after a hospital bed was delivered to my 94 year old father it developed a serious fault which meant risk of my dad falling out of bed. Rang Medequip who sent a technician out very promptly but as he could not repair it he informed us that he would arrange a replacement. The bed would be delivered 9am on Monday morning as they don't work weekends. Contacted them Monday as no bed had arrived to be told they had no record of a technician ever visiting my dad and asked if I'd called the right company! I requested an escalation. Tuesday morning I received a call to be told that they had tracked down the technician who attended who had informed them that no bed was ordered as the one my father has is fit for purpose! I have requested another repair appointment, lets see if this one goes any different. One of us is lying and its not us
First of all they never gave me any notice bar 12 minutes to tell me about the delivery which was useless as we live over 45 minutes away from my mum's house. We were told that we could have a pm delivery and to phone back at 930 this morning to give me more details i did this only to be told the delivery was between 9 and 11 this morning and I couldn't get there in time.
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