Review Time
So last week I called this Mediquip!!!! To have a replacement shower chair delivered today!!! So I received a text message this morning saying they would deliver between 8am - 9am 👀 so it’s 10am NO DELIVERY so I called the office I was told that I am not there system, and the reason why because they have my postcode wrong!!! This business is not professional at all they lie!!! People have real medical issues and you have this company that are just don’t care at all. So I’m not in your system!!! How are you texting me!!! So then I was told the job was completed by a technician called Steven. NO DELIVERY from the Woolwich branch!!! Awful useless company
Little wonder the NHS is loosing money to private companies. This one is one of the worst companies to get contracts from NHS. Slow to collect equipment - if they collect at all And they never keep an appointment Still waiting since 11.30 for them to collect equipment - that has been left in a house unused for 5 months . Including a new hospital bed
I purchased a four wheel rollator/walker from this company via their website two years ago, and the wheels are worn-out and the brakes needed adjusting. I contacted them as regards to servicing it and I had a reply from Aisha and Patrick who said that they only service equipment that has been obtained via the local authority. This is a disgusting state of customer relations and they really shouldn't offer equipment for private purchase on their website if they aren't going to follow up with servicing and aftercare. I am very disappointed and angry with this, and will now have to consider an addedexpense of purchasing a new rollator/walker from a different company who offer servicing and aftercare which I was prepared to pay for. AVOID!!!
Received a text message saying Technician Michael would be making a delivery today.When delivery was made he at first placed the shower chair replacement seat (in a very large cardboard box 2feet cubed), I said are you Michael the technician and are you going to replace the seat, which he did not seem to happy to fit but he did.As he was about to leave I mentioned that he had forgotten to take the box and packaging with him, His reply was that they did not have a skip at their premises so I would have to dispose of the box etc.As he was leaving my house he said that "I had bad attitude"As a man aged 79 I now have to dispose of the leftover packaging.Great Customer Service Ido NOT think
My wife returned home from hospital after major surgery to her leg, the community nurse then checked our home to advise on any possible assistance she could have to improve mobility, the recommendation was to increase height of the sofa and a foot stool to rest leg we agreed to this and Mediquip was to carry out this task. Mediquip arrived today, the driver dropped off the foot stool looked at the sofa and stated it could not be raised but could provide a cushion. My sofas are ordinary two seater and three seater sofas, I had already raised the three seater with a few blocks of wood but not really high enough, for this man to now state that they could not be raised and, without any discussion completely dumbfounded me, this is not rocket science. I went on to the Mediquip website and, guess what? they advertise furniture raisers suitable for sofas etc that can be fitted without causing any damage, looks like I have a do it yourself job coming up because obviously Mediquip do not have the skill level to do this complex operation. Update, although I am no spring chicken I have now humped and dumped the sofa around and did the job myself, done my back in but at least it saved the young men from Mediquip the trouble.
Unbelievably poor attitude from delivery driver. Barely grunted a single word, no help, no care taken, didn't want to know, very uncomfortable to have him in the house. Their "customer service charter" on the website really couldn't be any further from the real experience! What if this was for a single vulnerable person, it'd be almost criminal to send this driver. The only other previous delivery we had from them was equally bad, a young lad shoved an item at me (that we'd be told would be set up for us) and said I don't know how to set it up, there's instructions inside. If you have ANY CHOICE at all, DO NOT USE THIS COMPANY. I would never buy from them and it's sad this is the appalling service our NHS has to pay for.
Very poor service first they hadn't logged my son or his equipment so I took a whole day to sort out the Medequip service in N yorks wouldn't do it had to go through another service to register it to send to medequip to register then wanted collected - a day given then a time frame stayed in all day they didn't come in time frame then several hours later had a text to say would be with us in 6 minutes -never came called medequip who said driver had ran out of time - WHAT?? and no help re when they will ever turn up to collect
Unfortunately we don’t get a choice about using this company. They are appalling they post a card through the door saying unable to deliver despite the fact we were in all day, the door bell never rang! They ring to say they will rearrange for the following morning but don’t, They send a text at 7.00 pm saying they will be with us in 10 mins, they never showed up! Utterly and consistently rubbish.
Absolutely shocking way that this firm deals with the collection of equipment after our father died we made arrangements 4 separate times and on each occasion they failed to turn up at the time slots we were given only to be told on last phone call they don't give time slots so for us to have to wait in my deceased father's house all day and night waiting for a collection is discusting especially when they have been informed that the property is empty and no one lives there so in the end we dismantled the equipment and put it outside in the garden and informed them that scrap people are always in the area but to be honest we have given up and not bothered shouldn't be allowed to still operate no compassion when you are at your most vulnerable had to give a 1 star but it doesn't deserve it
Appalling company. My husband died in one of their beds whilst I held his hand and told him I loved him. After almost a week the bed is still in my front room and I can't bear to be there whilst it's looming large. Firstly they said it would be 10 days before they picked it up, although if the district nurses rang (they did) they would pick it up in 3 days. Now, after 3 days and having rung them, they say they will only pick up when it will be 2 weeks after his death and the receptionist was so unsympathetic and smug in her replies. She was horrible. She said that if I didn't agree to the booking it would stay there longer. I'm afraid I was so distraught (in tears) that I called her a heartless "". I still don't know when it will be collected. If they haven't the space to store them (she said that) then they shouldn't be overstretching themselves to make a profit from others suffering. My heart is broken and people like this do NOT help. It makes me wonder whether one day's use wasn't enough money for them ??
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