Review Time
Van/truck repeatedly parked overnight and over weekends, by the non-resident driver, on a quiet, narrow residential street causing inconvenience and stress.Repeated contact with customer services have had no result, this has been going on for months!!!
If only there was 0 stars. Appalling. Avoid. Untrustworthy. Don't bother.Arranged collection via the Cambridgeshire branch for my late Mothers medical equipment provided by NRS originally, I wanted the items collecting swiftly for someone else in need of them, booked in for 17th March, received a text message on the morning of between 12-4pm.Collection time came and went with a no show, waited in for 4 hours. I called in and contact centre staff were unable to contact the driver to find out what happened.I called again, booked for a second time for Friday 20th March, same again...another no show though I never received a timeslot text.The contact centre staff seem fine but what happens in the process after their input is shoddy.
Coventry depot. Equipment left outside behind dustbin in the rain. Parents unable to bring into home due to weight of equipment.Now that equipment is ready for collection following my father’s death they have given 3 collection days and haven’t turned up to any of them. Includes a hospital bed with ripple mattress and accompanying electrics. Now going to be in lounge when people visit on the day of my father’s funeral.Thank you for making this difficult time even more distressing
Refusing to collect loaned equipment at end of need. Then tell me to take to a recycling centre 35 miles away when I am unable to drive or walk any distances. Be warned, they will bat you off and refuse to take responsibility.
Initial delivery was fine and we hadn't seen this review so we foolishly trusted them when a further one was needed. Next week, tomorrow, day after tomorrow...... whoever gave this firm a NHS contract dealing with patients near the end of their lives should hang their head in shame. Some staff on phone try hard but others are uncaring and thoughtless. Buy the stuff on Amazon if you can afford it.
Every interaction we have had with mediquip,and every member of the team have been amazing, so caring and understanding to my husband's disability. Very quick to get things sorted and delivered and installed. Thankyou to you all and to Dorin who visited us today ☺️
0 stars. Absolutely disgusting service from this company. Received a broken bed, called out numerous times to get it fixed. When they did turn up I was told that the beds they provide all have faults and it is what it is. I have been chasing repairs and replacements to get my dying father a bed that works and I’ve had to write to my MP and it is still not sorted. I’m being lied to saying the engineer turned up but no one was home, we have CCTV evidence to prove that was a lie. We received a brand new bed as a replacement and even that was broken. I am sick and tired of being messed around. This is now neglect and I am sick of the stress and anxiety this is causing when I am supposed to be spending time with my Dad who has only weeks left to live. Disgusting company.
Made an appointment to bring round a new walker but didn’t arrive. Phoned them up and they said they had tried to contact me and made it for the following Thursday. I said I have to go out can I leave the old walker on the front door step? Was told that would be ok. Came home and new walker was on the doorstep and had been adjusted to the same height as the other one. Thank you Rob. (North Yorkshire)Would have got 5 stars if they had turned up the first time.
Reclining chair (motorised) arrived today for my tetraplegic husband. Delivery person was in and out in five minutes, no manual. Literally, left and ran.Charger for Hydroflex chair is not working, the mechanisms at the back are covered in dust and grime, battery cover doesn't close and this just got given to us in this state!Terrible service, I got dismissed by the point of call at Mediquip stating that the delivery driver took a photo of the cushion front and it was clean. That may have been but nothing else was.If we had any other option we would quickly find an alternative. I will be contacting CHC with my concerns too.
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