Review Time
Unfortunately, there is no facility for giving no stars, which is probably what the 80% of people who marked one star would have preferred. This is the second time that I had arranged for a visit to fit a bath rail. On both occasions I took time off NHS work, where I deal with vulnerable people and on both occasions was sent a text on the day to say that the named driver was en route and arriving in minutes. When they had not, four hours later on the first occasion and two hours later on the second, I called and was told that it was cancelled that day. They made no attempt to communicate this until I called and appear to have no respect for clients’ needs and I have asked them not to bother.
Mit delivered on time in Shaftesbury, and was thoroughly professional, cheerful and very respectful of the elderly people in the house. He was also vey patient and careful in explaining the instructions for use of the hospital bed, etc. Not in an undue hurry. We were very impressed and grateful for his thoroughness and care.
What an absolute joke of a company! 2 x failed collections of my deceased mother in laws medical bed etc. Numerous excuses given for failed collections. Equipment will be on front garden and not our responsibility if it goes missing. Have emailed a lengthy complaint and am awaiting their response
Absolutely dire company. Customer service could scarcely be worse. I've made appointments several times for equipment to be delivered and checked a day or two before the delivery date only to be told that there's no appointments made! The staff are extremely uninformed and unhelpful. I wish it was possible to deal with someone else. A truly dreadful customer service!
I had an extremely bad experience with MEDEQUIP. Their service was unprofessional, unreliable, and far below acceptable standards. Communication was poor, issues were not resolved, and I was left frustrated and disappointed. I would strongly advise others to avoid this company.
Absolutely awful at doing their jobAbsolutely awful at doing their job. They can’t give you a time slot until the day of delivery, which is meant to be a two hour window, they give the whole day, so it’s difficult to arrange anyone to accept not knowing the time, Firstly delivered a bed for a patient at home for palative care which had the wrong guard rails, so couldn’t install, which meant the patient fell out of the bed. Then arranging a time to pick the bed up same thing can’t give you a time slot or give you one that is 24 hour time slot. Sit on the phone for hours trying to speak to someone. Totally useless company
I have recently been left with no alternative but to leave my role within medequip. Logistics manager is a misogynist, a bully, a homophobic and most of all a compulsive liar. Senior management are weak and the grievance process is a disgrace, there is no duty of care to staff. North Yorkshire depot
I contact Mediquip at 8.30am it is now 5pm and they have still not arrived. My mom has been bedbound for three years so it has not been easy to get her out of bed, she is now, and has been for the past 3 hours, on a fold up bed with an airbed on top as her mattress is punctured. If and when the technician arrives it will take a while for the replacement mattress to inflate so she will have to remain uncomfortable on the airbed for quite a while longer. I have rang them twice and informed them of this they said it was marked as urgent. It should not take all day if this is the case. Update:The technician arrived around 6pm with no replacement mattress so we have to go through this all over again. I have no idea when this will be he could not say. Poor customer service.
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