Review Time
John arrived soon after 9am and fitted the brackets required and also took away the perching stool, for which he bought a replacement, Also he took a shower chair away as its no longer required. Could I also say how grateful we were as he helped to lift something heavy down. Well done John
Can’t think them enough the lady I dealt with was so understanding and helpful and organised everything so quickly she was wonderful. They were prompt and on time with delivery and quick and efficient and they were very polite. My husband’s palliative care and coming to the end of his life and with myself again thank them for their excellent service.
Medequip is a company which completely lacks organisation, integrity, basic service and communication capabilities. THEY LIE TO THEIR SERVICE USERS. Disabled families' lives are made 100% worse by Medequip not delivering essential equipment when they say they will, weeks go by without any action, when we call and ask about the item they say 'there is nothing on their screen' as adequate explanation, then they say 'oh yes the manager knows about this one, it will be delivered today'. But it does not get delivered. We call back again and again and then they spin a web of lies saying the delivered it, then picked it up 5 days later and is in their office. THAT IS A LIE, OF COURSE. We have been desperately waiting for this equipment for months. We still are. How much longer? When checking existing equipment they DO NOT FIND ANY OF the equipment on their list, they ask us where a whole list of things are - we feel like they think that we have stolen some disability equipment. No. We are not thieves. Since last year we have to take a photo of whatever no longer used equipment is returned as it makes its way to their van so we can prove they took it away as they don't keep any record of it. An awful letdown to be having to deal with such a company week after week. Stressful, anxiety inducing, unfair. Simply awful that disabled families are forced to deal with such a company.
The customer support department has no regard or care ethos toward its clients.I found them very rude and uncooperative .Thier attitude was basically "this is what I can do take it or leave it "I found it very frustrating as how they have been appointed as partners to the NHS with this kind of ethics.I will be contact both NHS and their CEO to highlight their ineptness
Can't thank ALL those involved enough, from talking to Stuart on the phone, he was kind polite and decent throughout arranging the equipment required,to look after our family member at home. Also the two drivers involved in delivering and setting equipment up and returning to collect it all,was done with kindness and care. It takes many people to assist a family in home care, and they acted in a compassionate way,and as a family we thank them all.
If I could give zero stars I would I have been waiting months for them to fit grab rails for my 91 year old mother. As soon as they get near to the date that they have arranged to fit then they cancel and give her a new date. They have done this 5 times
The service you provide is absolutely deplorable, I have been fighting for almost a week to get a sling replaced.The engineer came and 'serviced' the sling, which he wrote in his notes he couldn't find.Which was proven by office staff to be false.He then didn't deliver the replacement sling for the one that is damaged because someone told him it didn't need replacing who has no jurisdiction to decide this,even though a formal request for a replacement had been put in and approved.Replacement was rearranged for today by Lauren, who has been more than helpful regarding this, she informed me that an engineer should be there between 11:30 and 12:30, the engineer never turned up. When I enquired I was told the engineer had arrived and put on his log at 9:07am that school was too busy and he was turned away, our office staff have denied this and we have looked on our CCTV and no engineer came between 8:30-9:10 and no Medequip van is seen on CCTV outside of school all day.Edit 5/3/25 - Assured the sling would be delivered by 8:30 this morning by an emergency driver, no sling replacement by 12:35, after an almost 20 minute phone call, it as revealed that 'allegedly' there was no record of any correspondance at all yesterday and no proof of anything being said about a replacement, funny how ALL of their calls are recorded for monitoring and training purposes.Was again assured a replacement would be with us by 4pm, guess what? It wasn't and the only time they can now deliver is Friday.I will be ringing again tomorrow and I will be recording our conversations and I will be demanding answers for their incompetence and I will be looking into how I can take this higher.
Yet another example of the despicable service from this dreadful company - Birmingham branch; my manual Hoist is now 5 months overdue for a service. I have tried on numerous occasions to arrange a service. I speak to incompetent staff that give me appointments but no one turns up. I get the promise of my calls to be returned to arrange appointments but they never call; I get told it's my responsibility to make appointments in advance which is strange because I would think a company would want to keep track of their equipment and keep it in good condition??? I ask to speak to a manager but it seems management spend their working days being unavailable. If something were happen to myself or carers because the equipment malfunctioned, I hope their insurance company is more efficient than medequip themselves! Basically, this dreadful company have got their feet very comfortably under the NHS table and have become blasé , nonchalant and considerably complacent. They probably charge the NHS extortionate amounts and provide a totally inadequate service in return simply because they seem to hold the market niche.
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