Review Time
I am a faithful customer of Mejuri and have many many pieces from rings, earrings and necklaces. The designs are unique and the quality is impeccable. I recommend Mejuri to all of my friends and have purchased items as gifts for family members.
Ordered a ring from Mejuri for a surprise engagement, however I did order it in advance and unfortunately the size is not right. 30 days return passed as the engagement was delayed and now we have a slightly too big ring, that cannot be worn and Mejuri will not do an exchange to a smaller size (even though the ring was not worn, got the original box and bag too) - which I think is really not great - they should show some flexibility towards these things. Now we have to sell the ring and buy another one - definitely not from them though. Very disappointed.Edit: It looks like Mejuri is willing to resolve our problem which is a welcome turn of events - I hope the return will go well and we'll be able to purchase a smaller size ring from the store credit. I will change my review from 2 stars to 4. I do think they should introduce more return/exchange flexibility at least in their wedding/engagement policy.
Expensive jewellery Item wasn’t delivered but they insist it was No courier details given to me and no proof of delivery No customer service communication Although I was Told to search my front garden in case a small jewellery item had been left behind the bins or on the doorstep So far no reimbursement AvoidMejuri have responded to my comment but no way to reply: I have contacted customer services 4 times- twice through PayPal and no response To say “ reach out” is just lip service- there has been no service
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
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