Review Time
Beautiful products at a good price and quality. However, the customer service is not helpful. My question regarding ring size was not answered satisfactorily, and I could not order the ring I wanted. When I asked again to help me, I never got an answer. Not very professional.
I HAD 5 PIERCINGS DONE OVER A ONE YEAR PERIOD AND SPENT CONSIDERABLE TIME AND MONEY DOING THIS. ONE OF MY PIERCINGS HAD ALWAYS GIVEN ME TROUBLE AND TODAY IS PAINFULL AND UGLY. I CALLED TO ASK FOR ADVICE AND THEY LITERALLY TOLD ME TO GO TO AN OUTSIDE PIERCER FOR HELP BECAUSE THEY HAVE NO PIERCER AT THIS TIME. WOW. IVE NEVER HAD SOMEONE TELL ME TO GO SOMEWHERE ELSE TO FIX THEIR PROBLEM( WHICH SADLY IS MY PROBLEM).. YOU MAY WANT TO CONSIDER THIS WHEN YOU GET A PIERCING DONE HERE AS THEY SEEM TO NOT CARE WHEN THEIR CLIENTS ARE IN PAIN FROM AN INFECTED PIERCING. REALLY??? GO SOMEWHERE ELSE AND HAVE THEM CHECK IT OUT???? MEJURI HAD DROPPED THEIR STANDARDS ON THIS SITUATION I THINK.
Buyer Beware! My boyfriend and I are heartbroken over a major issue between Mejuri's warehouse and its stores. Our engagement party is on February 23rd, and we were assured the ring would arrive by February 7th. Excitedly, my boyfriend made the purchase in the San Jose CA store, only to find out through the order email that it won't ship until February 22nd. We feel betrayed and crushed. When my boyfriend called for clarification, the store representative on the phone's lack of a sincere apology deepened our disappointment. Plus, Mejuri's customer service is only available via text and email on weekdays, leaving us stranded with our emotions over the weekend. This ruins what should've been a joyous time. We deeply regret not choosing a more reliable store for such an important purchase.Update: Mejuri Customer Team Service helped us and sent our ring before our party. We hope that they will also resolve the delivery date issue on their system. Thank you!
I’m really inpressed with this company. I had a bit of a nightmare with courier theft and it was very very stressful but Mejuri’s customer service was exemplary. Just kind, calm nothing was too much trouble and they took a really stressful situation and made it all much better. Highly recommend!
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
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