Review Time
I ordered a few items online originally, but turned out I needed a different size for my ring. So I went to the physical store to try a different size and new earrings too. The exchange process was very quick and easy. The staff were welcoming and helpful.
Right now it’s pulling teeth trying to get information on refund status and store credit. Customer service is below par compared to most companies when it comes to processing refund.Cancelled the order 12/4 and was told to wait 5-10 days. After 10 days, I emailed back to inquire status of refund ($4,782). It takes them 24-48 hours to respond so I tried to text. Nope, the text just refers you back to emailing. Finally got an email response that refund is processed and I need to wait 5-10 days. When I try to clarify (and also asked about the store credit [$421.72] that was also used in same order) that I need to wait another 10 days again that’s only when I was told the refund was not processed 12/4, they just processed it after my status inquiry because of a glitch in the system back in 12/4. Great. In all this time, there have been 4 people that I’ve communicated with and they keep giving “canned” blurb of “ Should you have any additional questions for us, please do not hesitate to reach out” while altogether ignoring the question that I’ve asked about the store credit status. Can someone please READ the question in the email and answer it? It is so frustrating. I’ve been a fan of this company but their customer service when it comes to refunds is a complete failure.
I ordered 3 items on 4th dec that were all showing as ‘in stock’ apart from 1 which was on back delivery. The item that was ‘in stock’ was ordered as a Xmas present. Long story short, with so much back and forth over email but I ended up cancelling the ‘in stock’ earrings that were supposed to be for a Xmas present. It transpired that they weren’t in stock and were going to arrive after Xmas. Mejuri need to improve their accuracy on their online website with regards to in stock/back order items. They need to be more accurate with their delivery timescales. They also need to respond to email enquiries much quicker than 3 days. The communication was inaccurate at first as I was told the earrings would arrive before Xmas and then they changed the information and I was then told they were arriving after Xmas. The communication way too slow although the staff are very polite.
I had purchased a ring and didn’t like the fit, and the person who helped me through the online chat was great, very knowledgeable and even got back to me with further info that led me to decide to try another size vs returning the item.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
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