Review Time
After I bought my shaver I was auto-enrolled into a subscription that took £43 from my bank account with no reminder. I reached out to Meridian before the subscription was dispatched so that it could be cancelled and I could get a refund and they told me they couldn't cancel or refund me. They informed me that I would have to wait until the order gets to me and return it (at my own expense) to their warehouse in order to get a refund. As well as being £50 down the whole process feels like such a waste of time.The second star is because the shaver is adequate. It looks nice, the battery life is good but it doesn't shave close enough to the skin and I find I have to go over the same area multiple times for it to cut the hair.
This company charged me for a monthly subscription without clear agreement and it is impossible to see how to cancel the transactions. I have messaged on instagram and emailed but STILL BEING CHARGED nearly £50 a month. Will be reporting to consumer protection authorities if this is not rectified urgently. Be very careful with this company!
I haven't received my product yet, but I have had the chance to interact with their customer service team (due partly to some errors on my part). The team member I interacted with (April) was so helpful and went above-and-beyond to help me. They were also really quick in resolving my issues. Can't wait to receive my shaver and will definitely be shopping with Meridian again :)
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