Review Time
I do think the products are slightly mis-advertised. The trimmer is most definitely a trimmer, and you cannot get a 'bare' shave as they advertise. The closest shave I could get was a couple of mm, which wasn't really what I was after. The attachable combs are also slightly mis-advertised; they are not adjustable, they just have 2 lengths, depending on how you attach them. Adjustable implies you can have any length between the range advertised, which is wrong.However the trimmer seemed very well made, and was light and comfortable to use. I like that the blades can be replaced, making it a more environmentally friendly product than other products on the market. I decided to use their money back guarantee and returned it, even after using it, and the whole process was seamless and easy, so I can't fault their customer service. It was a shame I had to pay for the return postage, but that's a small price to pay considering I was allowed to return it after using it.
Product naming across the website was a bit inconsistent, which was a bit confusing and also made the site seem a bit Sketchy. Fast check out via Apple Pay was A great addition, but it would be nice if I was able to track the order through the wallet app using Apple Pay.
This review is more to compliment the excellent customer support I got from this company. I had an issue with the product that I purchased from AMazon and they replaced it with no fuss and hassle. All it took was one email and they did the right thing. Kudos to the company and Oliver the customer rep.
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