Review Time
I received a product that I want to return (less than 24 hours later) and since there is no customer service number you have to email Merit so they can "review" the request. It's 3 business days later and the response was to go to the website and do the same thing over again. They are deliberately stalling as I only have a 30-day window. They have no intention of refunding my money or anyone else's.
I received a product that I want to return (less than 24 hours later) and since there is no customer service number you have to email Merit so they can "review" the request. It's 3 business days later and the response was to go to the website and do the same thing over again. They are deliberately stalling as I only have a 30-day window. They have no intention of refunding my money or anyone else's.
I'm so disappointed. After my amazing SPF was discontinued a few years ago, I've been looking for a new one. The Uniform sounded amazing, so after watching/reading loads of reviews, I decided to buy it. I have very sensitive, combination, acne-prone skin, and a lot of face products sting my eyes, particularly sunscreens. I'm 40, so I also have a few wrinkles, but luckily not many.So, The Uniform:Is extremely drying; forget a glow—it actually feels like it's actively sucking up moisture from my face. By evening, my face feels like it was burning (and I have combination skin, and more oily).It gets stuck in the tiniest wrinkles, even ones I didn't know I had. Thanks, Merit!I've tried it for a few days now with different prep and it is so rubbish:(
I'm so disappointed. After my amazing SPF was discontinued a few years ago, I've been looking for a new one. The Uniform sounded amazing, so after watching/reading loads of reviews, I decided to buy it. I have very sensitive, combination, acne-prone skin, and a lot of face products sting my eyes, particularly sunscreens. I'm 40, so I also have a few wrinkles, but luckily not many.So, The Uniform:Is extremely drying; forget a glow—it actually feels like it's actively sucking up moisture from my face. By evening, my face feels like it was burning (and I have combination skin, and more oily).It gets stuck in the tiniest wrinkles, even ones I didn't know I had. Thanks, Merit!I've tried it for a few days now with different prep and it is so rubbish:(
My ordered arrived cut open and foundation had fingernail marks on it like someone opened it during transit. Although i didn’t hear back via email, i reached out via instagram and they replaced it for me instantly and didn’t ask me to ship back the original. amazing customer service. very happy and will def continue to support this band.
My ordered arrived cut open and foundation had fingernail marks on it like someone opened it during transit. Although i didn’t hear back via email, i reached out via instagram and they replaced it for me instantly and didn’t ask me to ship back the original. amazing customer service. very happy and will def continue to support this band.
I recently purchased Merit’s moisturizer, serum, and foundation with high hopes, but the results were disappointing. Despite following the instructions carefully and ensuring my skin was completely clean and free of other products, I experienced severe pilling and every time I applied the foundation, it would roll off, making it impossible to achieve a smooth application. After multiple attempts to solve the issue, I gave the products to my mum—only to find that she had the exact same experience.To address the problem, I contacted customer service for advice. To their credit, they responded quickly and provided a refund link. However, since I was just outside the 28-day return policy, the refund was not an option, and no other advice was given.Later, I was sent and email inviting me to leave a review, which I did—giving only one star. However, my review does not seem to appear anywhere and I was unable to find an option for customers to leave reviews directly on their website. Instead, only five-star ratings seem to be visible, raising possible concerns about the transparency of their review system.While my orders arrived quickly and their refund policy is excellent, customer support and overall product performance left me disappointed.
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