Review Time
I ordered from Merit on the 29/11 and have still not received my order. I contacted the courier EVRI and they have lost my parcel! I have been emailing Merit for the past week asking for their help but I am just being ignored. I am so disappointed - I have been really impressed in the past but unfortunately Merit have let their standards slip. I appreciate it is a busy time of the year however I would expect better customer service. Perhaps if you cannot cope with the volume of your orders/customer enquiries you should make some changes?!? I wish I had not ordered from you, this was a Christmas present and now it is too late for me to re-purchase.
I ordered from Merit on the 29/11 and have still not received my order. I contacted the courier EVRI and they have lost my parcel! I have been emailing Merit for the past week asking for their help but I am just being ignored. I am so disappointed - I have been really impressed in the past but unfortunately Merit have let their standards slip. I appreciate it is a busy time of the year however I would expect better customer service. Perhaps if you cannot cope with the volume of your orders/customer enquiries you should make some changes?!? I wish I had not ordered from you, this was a Christmas present and now it is too late for me to re-purchase.
My daughter ordered a product that I typically purchase from Sephora, but this time she wanted to surprise me with the free holiday gifts offered. The order shows as delivered, yet we never received it. It has now been a week since we contacted customer service through their only option—email—and we have not received any response. My 16-year-old daughter is genuinely upset, as she was trying to buy me a holiday gift. Due to this experience, I will no longer be purchasing my eyebrow gel or any product from this company.
My daughter ordered a product that I typically purchase from Sephora, but this time she wanted to surprise me with the free holiday gifts offered. The order shows as delivered, yet we never received it. It has now been a week since we contacted customer service through their only option—email—and we have not received any response. My 16-year-old daughter is genuinely upset, as she was trying to buy me a holiday gift. Due to this experience, I will no longer be purchasing my eyebrow gel or any product from this company.
I placed an order and received the parcel, but the products I purchased were not inside. I immediately contacted the company by email requesting either the items I paid for or a full refund, but I haven’t heard anything back yet.I’m disappointed with this experience. I just hope they resolve this soon and send the products or issue a refund as soon as possible.
I placed an order and received the parcel, but the products I purchased were not inside. I immediately contacted the company by email requesting either the items I paid for or a full refund, but I haven’t heard anything back yet.I’m disappointed with this experience. I just hope they resolve this soon and send the products or issue a refund as soon as possible.
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