meritbeauty.com

2.2
2.2 Based on 107 reviews

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Average Rating

2.2

/
5

107 Reviews

5 Star
19%
4 Star
9%
3 Star
3%
2 Star
12%
1 Star
57%

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RR84
Avoid

Ordered £50+ worth of makeup from this company that I never received. No response from their customer services team when I tried to chase up my order. Would not recommend purchasing from this brand.

1
Date of experience: Feb 04, 2025
Laurence Cook
Very poor customer service

Very poor customer service. Got a free merit mirror with my order of over $150 and the mirror came as if it’s already been used. The inside of the mirror had scratches all over it. I reached out to Merit to see if I could get a replacement and they simply said that they cannot issue a replacement because they cannot guarantee that it will come in perfect condition. What does that even mean?I asked them twice if they can resolve this issue and they simply said they can’t. At that point, I was at a loss of words. This company doesn’t deserve my money or anybody else’s. I would say stay away from this company. There are so many other make up brands that have amazing customer service that will never think twice to reach their goal of providing good service even at the expense of the company.

1
Date of experience: Jan 31, 2025
Leanne Walker
Very poor customer service

Very poor customer service. Got a free merit mirror with my order of over $150 and the mirror came as if it’s already been used. The inside of the mirror had scratches all over it. I reached out to Merit to see if I could get a replacement and they simply said that they cannot issue a replacement because they cannot guarantee that it will come in perfect condition. What does that even mean?I asked them twice if they can resolve this issue and they simply said they can’t. At that point, I was at a loss of words. This company doesn’t deserve my money or anybody else’s. I would say stay away from this company. There are so many other make up brands that have amazing customer service that will never think twice to reach their goal of providing good service even at the expense of the company.

1
Date of experience: Jan 31, 2025
Tyctac11
Worst customer services

Worst customer services. Receive products that are open and refused to issue refund!!!!!!!

1
Date of experience: Jan 08, 2025
CH38
Worst customer services

Worst customer services. Receive products that are open and refused to issue refund!!!!!!!

1
Date of experience: Jan 08, 2025
I got some luck

I got some luck, I didn’t check here before purchased, i ordered my lipsticks on 23th December, all three lipsticks delivered on 27thDec including a free gift make up bag. They all beautiful and I just put it on my lip, the colour name is Fashion. It’s a beautiful raspberry wine sharp. I am quite happy my experience. Finger cross

4
Date of experience: Dec 27, 2024
Melody Barnes
I got some luck

I got some luck, I didn’t check here before purchased, i ordered my lipsticks on 23th December, all three lipsticks delivered on 27thDec including a free gift make up bag. They all beautiful and I just put it on my lip, the colour name is Fashion. It’s a beautiful raspberry wine sharp. I am quite happy my experience. Finger cross

4
Date of experience: Dec 27, 2024
Bruno
This company ignores the law

Terrible customer service who refuse to respond to concerns. They will also ignore the state department and all consumer laws. Save your money, go somewhere else.

1
Date of experience: Dec 26, 2024
Gage
Unethical

Terrible customer service. Order was weeks late to be confirmed and I was promised a refund, but after almost a month still have not received it. Scammy business, should not be trusted.

1
Date of experience: Dec 26, 2024
Aaron M.
This company ignores the law

Terrible customer service who refuse to respond to concerns. They will also ignore the state department and all consumer laws. Save your money, go somewhere else.

1
Date of experience: Dec 26, 2024

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