Review Time
I recently purchased Merit’s moisturizer, serum, and foundation with high hopes, but the results were disappointing. Despite following the instructions carefully and ensuring my skin was completely clean and free of other products, I experienced severe pilling and every time I applied the foundation, it would roll off, making it impossible to achieve a smooth application. After multiple attempts to solve the issue, I gave the products to my mum—only to find that she had the exact same experience.To address the problem, I contacted customer service for advice. To their credit, they responded quickly and provided a refund link. However, since I was just outside the 28-day return policy, the refund was not an option, and no other advice was given.Later, I was sent and email inviting me to leave a review, which I did—giving only one star. However, my review does not seem to appear anywhere and I was unable to find an option for customers to leave reviews directly on their website. Instead, only five-star ratings seem to be visible, raising possible concerns about the transparency of their review system.While my orders arrived quickly and their refund policy is excellent, customer support and overall product performance left me disappointed.
The packaging is poorly designed, causing the product to fall out easily—what a complete waste of money! To make matters worse, the customer service at Merit is an absolute joke. It’s baffling that a company charges this much and then fails to stand behind their product.In a saturated market, you’d think customer loyalty would matter, but clearly, it doesn’t here. I was once a loyal customer, but I’ve moved on to better products with superior customer service. Save yourself the frustration and look elsewhere.
The packaging is poorly designed, causing the product to fall out easily—what a complete waste of money! To make matters worse, the customer service at Merit is an absolute joke. It’s baffling that a company charges this much and then fails to stand behind their product.In a saturated market, you’d think customer loyalty would matter, but clearly, it doesn’t here. I was once a loyal customer, but I’ve moved on to better products with superior customer service. Save yourself the frustration and look elsewhere.
I was a little dubious at first but I’ve got to say, customer service is fantastic! I ordered the wrong colour for the minimalist stick and blush, I wasn’t really sure what colour to order as it was all online but I spoke to a lovely sales assistant, Grace, through email and sent her a photo and she recommended the perfect shade and sorted all of the order out for me and I didn’t need to send the other products back. 1000/10, Grace was fantastic from the start. I’d highly recommend Merit products and Grace!
I was a little dubious at first but I’ve got to say, customer service is fantastic! I ordered the wrong colour for the minimalist stick and blush, I wasn’t really sure what colour to order as it was all online but I spoke to a lovely sales assistant, Grace, through email and sent her a photo and she recommended the perfect shade and sorted all of the order out for me and I didn’t need to send the other products back. 1000/10, Grace was fantastic from the start. I’d highly recommend Merit products and Grace!
Have to give credit where deserved.I placed my order on Friday and although the email stated there may be a delay due to high demand, i recieved my order by Wednesday! Shipping updates were all smooth, no issuesProducts arrived well packaged and so far seem really good quality :)Not sure if I just got lucky (based off the bad reviews here) or if Merit have started to make some positive changes for their customers 🤞🏼
Have to give credit where deserved.I placed my order on Friday and although the email stated there may be a delay due to high demand, i recieved my order by Wednesday! Shipping updates were all smooth, no issuesProducts arrived well packaged and so far seem really good quality :)Not sure if I just got lucky (based off the bad reviews here) or if Merit have started to make some positive changes for their customers 🤞🏼
I ordered the intro set in November 2024 and received the goods approximately one week later. I was so pleased with the products that I bought another intro set for my daughter who was celebrating her birthday early in January, it arrived within 3 days. I made another purchase for myself at the end of January, it was again delivered within 3 days. I absolutely love using the items I purchased and have recommended them to family members and friends.
I ordered the intro set in November 2024 and received the goods approximately one week later. I was so pleased with the products that I bought another intro set for my daughter who was celebrating her birthday early in January, it arrived within 3 days. I made another purchase for myself at the end of January, it was again delivered within 3 days. I absolutely love using the items I purchased and have recommended them to family members and friends.
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