meritbeauty.com

2.2
2.2 Based on 107 reviews

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Average Rating

2.2

/
5

107 Reviews

5 Star
19%
4 Star
9%
3 Star
3%
2 Star
12%
1 Star
57%

Filtered Reviews

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Review Time

Danielle
Order still not received

Placed an expensive order over a month ago now and still not received it. There is only an email address for customer services so you’re at the mercy of whether they decide to email back. I’ve emailed twice now with no reply and no indication of whether I will receive what I ordered. It was also a Christmas gift so I need to spend out on something else now. I trusted them because of their partnerships with some influencers I follow, but please steer clear.

1
Date of experience: Dec 18, 2025
Danielle
Order still not received

Placed an expensive order over a month ago now and still not received it. There is only an email address for customer services so you’re at the mercy of whether they decide to email back. I’ve emailed twice now with no reply and no indication of whether I will receive what I ordered. It was also a Christmas gift so I need to spend out on something else now. I trusted them because of their partnerships with some influencers I follow, but please steer clear.

1
Date of experience: Dec 18, 2025
Latifa
Incomplete order

I have waited more than 2 weeks for my order to arrive, contacted customer service about this and got no response. I finally received my order and now it is unfortunately incomplete: i ordered two flush balms and only received one. So I have waited more than 2 weeks for an incomplete order. Very poor service, I want my money back and will never order here again.

1
Date of experience: Dec 17, 2025
Latifa
Incomplete order

I have waited more than 2 weeks for my order to arrive, contacted customer service about this and got no response. I finally received my order and now it is unfortunately incomplete: i ordered two flush balms and only received one. So I have waited more than 2 weeks for an incomplete order. Very poor service, I want my money back and will never order here again.

1
Date of experience: Dec 17, 2025
Philippa Cheesman
Order still hasn’t been dispatched

Ordered 11 days ago and have had no update on my order, it hasn’t been dispatched yet. Emailed customer services and had no reply. First time I’ve ordered from them, really bad experience.

1
Date of experience: Dec 11, 2025
Philippa Cheesman
Order still hasn’t been dispatched

Ordered 11 days ago and have had no update on my order, it hasn’t been dispatched yet. Emailed customer services and had no reply. First time I’ve ordered from them, really bad experience.

1
Date of experience: Dec 11, 2025
Jen W
Placed an order 10 days ago and still…

Placed an order 10 days ago and still not received. I understand they might be busy due to Black Friday but they haven’t even bothered to send an email to say this. I emailed them 3 days ago to ask where my delivery was and still no response. I have purchased from merit before and love their products but this has made me think twice about any further orders.

2
Date of experience: Dec 10, 2025
Jen W
Placed an order 10 days ago and still…

Placed an order 10 days ago and still not received. I understand they might be busy due to Black Friday but they haven’t even bothered to send an email to say this. I emailed them 3 days ago to ask where my delivery was and still no response. I have purchased from merit before and love their products but this has made me think twice about any further orders.

2
Date of experience: Dec 10, 2025
No customer support

The brand is so well known on socials, I never checked Trustpilot reviews! It’s been 2.5 weeks since my order and I haven’t received anything. Evri say my parcel is lost and it’s up to the seller to rectify it, but Merit say I need to contact Evri. Their response time is over a week and they don’t care about the customer experience at all.

1
Date of experience: Dec 10, 2025
No customer support

The brand is so well known on socials, I never checked Trustpilot reviews! It’s been 2.5 weeks since my order and I haven’t received anything. Evri say my parcel is lost and it’s up to the seller to rectify it, but Merit say I need to contact Evri. Their response time is over a week and they don’t care about the customer experience at all.

1
Date of experience: Dec 10, 2025

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