Review Time
Placed an expensive order over a month ago now and still not received it. There is only an email address for customer services so you’re at the mercy of whether they decide to email back. I’ve emailed twice now with no reply and no indication of whether I will receive what I ordered. It was also a Christmas gift so I need to spend out on something else now. I trusted them because of their partnerships with some influencers I follow, but please steer clear.
Placed an expensive order over a month ago now and still not received it. There is only an email address for customer services so you’re at the mercy of whether they decide to email back. I’ve emailed twice now with no reply and no indication of whether I will receive what I ordered. It was also a Christmas gift so I need to spend out on something else now. I trusted them because of their partnerships with some influencers I follow, but please steer clear.
I have waited more than 2 weeks for my order to arrive, contacted customer service about this and got no response. I finally received my order and now it is unfortunately incomplete: i ordered two flush balms and only received one. So I have waited more than 2 weeks for an incomplete order. Very poor service, I want my money back and will never order here again.
I have waited more than 2 weeks for my order to arrive, contacted customer service about this and got no response. I finally received my order and now it is unfortunately incomplete: i ordered two flush balms and only received one. So I have waited more than 2 weeks for an incomplete order. Very poor service, I want my money back and will never order here again.
Placed an order 10 days ago and still not received. I understand they might be busy due to Black Friday but they haven’t even bothered to send an email to say this. I emailed them 3 days ago to ask where my delivery was and still no response. I have purchased from merit before and love their products but this has made me think twice about any further orders.
Placed an order 10 days ago and still not received. I understand they might be busy due to Black Friday but they haven’t even bothered to send an email to say this. I emailed them 3 days ago to ask where my delivery was and still no response. I have purchased from merit before and love their products but this has made me think twice about any further orders.
The brand is so well known on socials, I never checked Trustpilot reviews! It’s been 2.5 weeks since my order and I haven’t received anything. Evri say my parcel is lost and it’s up to the seller to rectify it, but Merit say I need to contact Evri. Their response time is over a week and they don’t care about the customer experience at all.
The brand is so well known on socials, I never checked Trustpilot reviews! It’s been 2.5 weeks since my order and I haven’t received anything. Evri say my parcel is lost and it’s up to the seller to rectify it, but Merit say I need to contact Evri. Their response time is over a week and they don’t care about the customer experience at all.
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