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Madame, Monsieur,Je vous adresse la présente en ma qualité de client ayant effectué un achat auprès de votre société, Mia Burton SRL, conformément à l’article L.221-18 du Code de la consommation.Le 16 janvier 2026, j’ai procédé au paiement intégral d’une commande portant le numéro MB-1768567224978, relative à l’achat d’une paire de lunettes Gucci, pour un montant de 215 euros, conformément à la facture et au reçu que je conserve à cet effet.À ce jour, vous n’avez ni expédié la commande, ni répondu à mes multiples sollicitations par courriel, malgré mes relances. Conformément à l’article L.221-15 du Code de la consommation, vous êtes tenu de livrer le bien commandé dans un délai raisonnable, ou de me rembourser si la livraison n’est pas effectuée.De plus, cette absence de communication, de notification et de livraison pourrait constituer une pratique commerciale déloyale, prohibée par l’article L.121-1 du Code de la consommation, ainsi qu’une violation de l’obligation d’information prévue à l’article L.111-1 du même code.Par la présente, je vous mets en demeure de me faire connaître, dans un délai de 72 heures à compter de la réception de ce courriel, la date précise d’expédition ou de livraison de ma commande, ainsi que de procéder à la livraison effective sous un délai maximum de 6 jours ouvrables sans motif valable ou justification pour ce retard.À défaut de réponse ou de livraison dans ce délai, je me verrai dans l’obligation de saisir les autorités compétentes (Service de la répression des fraudes, DGCCRF) ainsi que de déposer une plainte pour pratiques commerciales trompeuses, abus de confiance et escroquerie, conformément aux articles 313-1 et suivants du Code pénal.Je vous rappelle que, selon l’article 1641 du Code civil, le vendeur est tenu de délivrer un bien conforme au contrat, et de répondre des défauts de conformité existant lors de la livraison.Dans l’attente de votre prompte réponse, je vous prie d’agréer, Madame, Monsieur, l’expression de mes salutations distinguées.Dear Sir/Madam,I am writing to you in my capacity as a customer who made a purchase from your company, Mia Burton SRL, in accordance with Article L.221-18 of the French Consumer Code.On January 16, 2026, I paid in full for order number MB-1768567224978, for a pair of Gucci sunglasses, for the amount of €215, as per the invoice and receipt, which I have retained for this purpose.To date, you have neither shipped the order nor responded to my numerous email requests, despite my follow-up. In accordance with Article L.221-15 of the French Consumer Code, you are required to deliver the ordered goods within a reasonable timeframe, or to reimburse me if delivery is not made.Furthermore, this lack of communication, notification, and delivery could constitute an unfair business practice, prohibited by Article L.121-1 of the French Consumer Code, as well as a breach of the information obligation stipulated in Article L.111-1 of the same code.I hereby formally request that you inform me, within 72 hours of receiving this email, of the precise shipping or delivery date of my order, and that you proceed with actual delivery within a maximum of 6 business days without providing a valid reason or justification for this delay.If I do not receive a response or delivery within this timeframe, I will be forced to contact the relevant authorities (French Directorate General for Competition Policy, Consumer Affairs and Fraud Control - DGCCRF) and file a complaint for deceptive business practices, breach of trust, and fraud, in accordance with Articles 313-1 et seq. of the French Penal Code.I would like to remind you that, according to Article 1641 of the French Civil Code, the seller is obligated to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.Awaiting your prompt reply, I remain, Madam/Sir, yours faithfully.
Even though I had to wait a few weeks for my purchase due to process issues, Claudia was fantastic! Every email I sent she promptly replied to me with an update. When it came time for my sunglasses to be sent, she made sure it was sent express with DHL which I really appreciated. As for the sunglasses, do not even doubt they will be fake. I had a pair of Prada's which was previously purchased from Sunglass Hut that was accidentally broken. I kept the broken pair to compare with the ones I brought from Mia Burton and they are identical. Trust me, it's like I have OCD. Thank you again Claudia and MB, will be recommending to everyone!
I had an absolutely horrific experience with Mia Burton. I ordered a pair of sunglasses, and for over 10 days, my money was taken while the order status sat as "CANCELLED" in their system.When I reached out, a customer service representative named Claudie was beyond unprofessional. Dealing with her was like talking to a broken robot, she kept regurgitating the same "being processed" script for over a week, unable to provide a single piece of useful information or a tracking number. It's insulting to be told "don't worry" while your money is being held hostage for an order that isn't even moving. IT FEELS MORE LIKE A SCAM WEBSITE DESIGNED TO HARVEST CREDIT CARD INFORMATION AND HOLD CUSTOMER FUNDS.They finally cancelled the order because they clearly never had the stock or the intention to ship it in the first place. Save yourself the headache and the stress, buy from a reputable retailer instead. This place is a disgrace.
I purchased Dolce & Gabbana eyeglasses and received them without an authenticity certificate or the brand’s cleaning cloth. I have contacted customer service twice since December 26 and have received no response. For a luxury purchase, the lack of documentation and communication is disappointing and raises concerns about trust and service.
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