microsoft.com

1.3
1.3 Based on 980 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.3

/
5

980 Reviews

5 Star
5%
4 Star
1%
3 Star
1%
2 Star
3%
1 Star
90%

Filtered Reviews

Filter Reviews

Review Time

Ivy Scott
Absolutely abhorrent customer service

Absolutely abhorrent customer service. Zero ability to contact a live person. If you happen to make an incorrect selection and call back, their system will just hang up on you. Disgusting. Only a company as big as this one could get away with treating their customers so terribly.

1
Date of experience: Jun 20, 2025
Martina
Crap all day long!!!

Crap all day long!!!I’m so sick of them redirecting me when I try to go where I want! It’s criminal that they are allowed to do this. I’m gonna find every scrap of Microsoft and delete it from my life!!!

1
Date of experience: Jun 18, 2025
One drive is the biggest POS

One drive is the biggest POS. How to you f up a piece of software so badly? That is not a rhetorical question. I think they should document their process of making this so future developers can do the exact opposite. Seriously, you guys feel comfortable charging people money for this? You have forever lost a customer to google drive.

1
Date of experience: Jun 18, 2025
Fabian Long
Service

Service! There is no possibility of talking to a man in customer service. The bots have too low intelligence level - it is very strange if we are talking about Microsoft. My Surface Pro 11 should have been back one month ago. The Service sends it back after one day. It is OK, but the UPS operator kept my parcel for two weeks in a distribution centre in Cumbernauld /UK/, and then I found the information that my Surface is going back to the Service point in Germany. The UPS didn't try to deliver this parcel, did not send me any notification about delivery, no text message, no email, no avizo - NOTHING. I had 2 weeks of holiday - I've been at home. I have found info on the Microsoft website that my parcel is going back to the Microsoft Service in Germany. No possibility to change it. The UPS customer service person said it is not possible to help you, and I need to contact the sender /service to move my parcel again to me. The problem is that the service has no contact possibility - no phone number, e-mail address, nothing!!! Nobody knows where my Surface is? Totally hopelessness in the companies offering state-of-the-art solutions. I may have just lost £2,000. Companies are disappointing in their conduct. Buy, buy their product, lots of offers, cosying up. Once you buy, forget about us. Shame! Interestingly, my Polish Microsoft account does not have my Surface Pro. On the other hand, on the English account, it already is.

1
Date of experience: Jun 18, 2025
modepro86554
HOTMAIL....AVOID...spam all day long…

HOTMAIL....AVOID...spam all day long and Microsoft refuse to remove, even when you've BLOCKED all spam individually on your account.

1
Date of experience: Jun 18, 2025
Russell Anderson
Why is it so impossible to get anywhere on this site

I'm trying to play Minecraft but logging into microsoft makes me believe they don't want you to use this site. I don't know how something as simple as logging in could cause me so much rage with how impossible they make it. I don't even know where I end up after two minutes of clicking links trying to reset my password. Please use your new state of matter to make your websites actually useable. As they are right now they are not even worth zero stars, in fact I can not fathom why anyone would unironically use microsoft without getting paid by bill gates himself. I would rather navigate a maze after ripping out my eye balls and amputating my legs and even then I could probably find my way out before I find a way to login on microsoft.

1
Date of experience: Jun 17, 2025
Ariel C.
shittiest company

shittiest company, i lost all of my files thanks to microsoft

1
Date of experience: Jun 17, 2025
Adam Strickland
Love it

Love it, what a great job you've done

5
Date of experience: Jun 17, 2025
Cameron Foster
Not good at all ...

Impossible (factual) to contact on the three telephone numbers provided by MS 365 subscription as have been locked out of account for 12 months and have tried without success for weeks to cancel this subscription VIA the telephone method or chat. So if anyone knows at this CORP how to cancel my subscription let us know.

1
Date of experience: Jun 17, 2025
PS29
One star is way to good for them!

One star is way to good for them!Let’s be honest, Microsoft are a shadow of what they used to be and stating that they are helpful is also incorrect.Their systems do not work efficiently, and they want to get rid of you ASAP. If you have a legitimate complaint, however, they are not really interested when these are handled by BOTS. The problem is that management believe that that is the way forward. Having to communicate with a BOT for over 30 minutes and then having to advise them I had to leave my computer for a minute for a call of nature, this apparently exceeded the BOT's tolerance and i was ignored so I lost the connection and a further wasted hour or so for me, just to get no help whatsoever. It probably helped their Stats, but that's all.I have the transcript downloaded to my computer to support my statements.

1
Date of experience: Jun 16, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More