Review Time
Absolutely abhorrent customer service. Zero ability to contact a live person. If you happen to make an incorrect selection and call back, their system will just hang up on you. Disgusting. Only a company as big as this one could get away with treating their customers so terribly.
One drive is the biggest POS. How to you f up a piece of software so badly? That is not a rhetorical question. I think they should document their process of making this so future developers can do the exact opposite. Seriously, you guys feel comfortable charging people money for this? You have forever lost a customer to google drive.
Service! There is no possibility of talking to a man in customer service. The bots have too low intelligence level - it is very strange if we are talking about Microsoft. My Surface Pro 11 should have been back one month ago. The Service sends it back after one day. It is OK, but the UPS operator kept my parcel for two weeks in a distribution centre in Cumbernauld /UK/, and then I found the information that my Surface is going back to the Service point in Germany. The UPS didn't try to deliver this parcel, did not send me any notification about delivery, no text message, no email, no avizo - NOTHING. I had 2 weeks of holiday - I've been at home. I have found info on the Microsoft website that my parcel is going back to the Microsoft Service in Germany. No possibility to change it. The UPS customer service person said it is not possible to help you, and I need to contact the sender /service to move my parcel again to me. The problem is that the service has no contact possibility - no phone number, e-mail address, nothing!!! Nobody knows where my Surface is? Totally hopelessness in the companies offering state-of-the-art solutions. I may have just lost £2,000. Companies are disappointing in their conduct. Buy, buy their product, lots of offers, cosying up. Once you buy, forget about us. Shame! Interestingly, my Polish Microsoft account does not have my Surface Pro. On the other hand, on the English account, it already is.
I'm trying to play Minecraft but logging into microsoft makes me believe they don't want you to use this site. I don't know how something as simple as logging in could cause me so much rage with how impossible they make it. I don't even know where I end up after two minutes of clicking links trying to reset my password. Please use your new state of matter to make your websites actually useable. As they are right now they are not even worth zero stars, in fact I can not fathom why anyone would unironically use microsoft without getting paid by bill gates himself. I would rather navigate a maze after ripping out my eye balls and amputating my legs and even then I could probably find my way out before I find a way to login on microsoft.
Impossible (factual) to contact on the three telephone numbers provided by MS 365 subscription as have been locked out of account for 12 months and have tried without success for weeks to cancel this subscription VIA the telephone method or chat. So if anyone knows at this CORP how to cancel my subscription let us know.
One star is way to good for them!Let’s be honest, Microsoft are a shadow of what they used to be and stating that they are helpful is also incorrect.Their systems do not work efficiently, and they want to get rid of you ASAP. If you have a legitimate complaint, however, they are not really interested when these are handled by BOTS. The problem is that management believe that that is the way forward. Having to communicate with a BOT for over 30 minutes and then having to advise them I had to leave my computer for a minute for a call of nature, this apparently exceeded the BOT's tolerance and i was ignored so I lost the connection and a further wasted hour or so for me, just to get no help whatsoever. It probably helped their Stats, but that's all.I have the transcript downloaded to my computer to support my statements.
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