microsoft.com

1.3
1.3 Based on 980 reviews

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1.3

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5

980 Reviews

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Virginia Carter
Possibly the worst customer support experience we’ve ever had

If I could give zero stars, I would.My partner and I run a small business – just the two of us – and we were locked out of our Microsoft Authenticator app. That meant we lost access to our entire Microsoft account: Teams, OneDrive, documents, client communication – everything.It took TWO MONTHS to regain access. During this time:We called Microsoft support almost daily.Sent numerous emails.Spoke to multiple people who sounded like robots reading from a script.Every single time, we were told “we’ll escalate this to a higher team” – but nothing ever happened.The problem? The account was tied to our brand, not the exact company name registered in Sweden – even though we’re the same people behind both. Apparently, unless a trademark is registered in the same country as the company, Microsoft won't accept it – which is completely absurd and disconnected from how real businesses operate.When we finally regained access, our assigned caseworker had quit, and no one took over. No handover, no accountability.And when we finally log in? Teams doesn’t work. Why? Because payments couldn’t go through as we had to change our card while locked out. Now we’re being told we need to open another case, and our account – with all our work – is scheduled for deletion tomorrow.So to summarize:❌ Locked out for 2 months❌ No meaningful help from support❌ Bounced between departments like a number❌ No one took ownership❌ Now at risk of losing everythingWe’re a small business. We rely on Microsoft to function. And this experience has been absolutely shameful.Microsoft – you need to seriously rethink how you treat your customers.

1
Date of experience: Jun 09, 2025
app not working

app not working, waiting 30 minutes for a live agent (still nothing)

1
Date of experience: Jun 09, 2025
I hate windows with a passion

I hate windows with a passion, it is bad enough on desktop but it almost makes my handheld unusable it is so bad. No words can express how much I loathe this company, if Microsoft somehow went bankrupt that would be a net positive for the world

1
Date of experience: Jun 09, 2025
Gordon Lewis
AWFUL

AWFUL! I was blocked out of my account from “unusual activity”. I wasn’t notified of this - I just noticed I wasnt getting any new emails. THE RECOVERY FORM IS A LOAD OF SHIT. Please change this??!! It’s 2025. Unbelievable. I have given up and made a new email address with gmail. You can have it!!!! You are putting people through so much stress. I cannot access my important emails because you are asking me card details from over 10 years ago. People change their banks all the time!! BE BETTER!!! And stop messing with peoples lives.

1
Date of experience: Jun 09, 2025
Hunter Turner
!!!SCAM ALERT!!!

So without Game pass. You spend 200$ on a game which means you now own it and it's not on gamepass but I still have to pay for game pass to play it online? If that's not one of the biggest scams I've ever seen. You people are fools for doing business with these clowns in the first place.

1
Date of experience: Jun 07, 2025
Conway Sanders
Microsoft VS Code unable to launch.

We have a secondary Windows 11 laptop with VS code, but every time we open the latter, it failed miserably. We had to spend 1 hr+ to fix VS code crashing, but to no avail. But alas, we managed to switch to an OSS VS code fork that is VSCodium. Same features and UI as VS code, no telemetry, no more microsoft goin'.

1
Date of experience: Jun 07, 2025
Connor Harris
Garbage if you could get your apps to…

Garbage if you could get your apps to work as well as you can tell if reviews inappropriate you would be on to a winner shocking experience

1
Date of experience: Jun 06, 2025
Sophie
Fatty minecraft has taken over microsoft

1
Date of experience: Jun 06, 2025
Lawton R.
Planned obsolescence on hardware…

Planned obsolescence on hardware (surface pro) and always just after end of warranty. Thats the 3rd time now I have to buy a keyboard for my surface 499$ - 3 years only after purchase ! And the warranty is 2 years only

1
Date of experience: Jun 05, 2025
Louella Carter
my review

calling help line took over 3 hours they said to leave a message after 4 days still no reply really upset with my experience

1
Date of experience: Jun 05, 2025

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