microsoft.com

1.3
1.3 Based on 980 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.3

/
5

980 Reviews

5 Star
5%
4 Star
1%
3 Star
1%
2 Star
3%
1 Star
90%

Filtered Reviews

Filter Reviews

Review Time

MacBeine68
Once upon a time a software company...

I'll be focused on Windows product here and, in particular, the last 8 years of development culminated in a major disaster.From 2017 until 2018 - we started to use Windows 10 on daily basis. Update after update, improvements and overall performances (until the first service pack) were excellent and no trace of useless features made the OS just decent, reactive and performing especially with NVME M.2 setup despite we had no "windows update only" feature in the background like the Xp era (probably the highest peak in quality before the very decline).From 2019 until today - the company changed their internal policy giving the illusion, especially to the employee, to be relevant and important on better OS development, general design and things that should be "unique features" but they are just merely useless, probably addressing all the recent instability of Windows 11 updates as the source of the problems.Unfortunately, selling licenses or contracts or sponsorships (like the pointless "gurus" on Youtube does) will not save this company from the blame of being just unreliable under their very design core. They don't care to improve. At least, that is my personal feeling about it. The desktop environment became a pale imitation of Gnome/KDE from Linux based systems. The designers think that the common user is stupid but that's not the case. The file manager is not even able to save, instantly after closing or rebooting the whole working session, the tab status (only the new wordpad does) and the tabs system itself has been copied and pasted from Thunar File Manager after...15+ years? That is appalling. Very negative.Not to mention the security breaches in the background, UEFI setup that force your system to exclusively comply under Microsoft standards systematically messing up the Grub2 boot loader for the ones that wants to preserve Linux based systems, apps like EA that also are very unreliable dumping your RAM with background processes that may be easily avoided. The Windows Compatibility Layer for Linux is a pointless feature. Why install a sort of reverse Wine for open source apps that should be easily compiled as native because they still lack in x64 architecture for things like Clementine (a great audio player) when you have Linux based systems that just works fine and in the way they should be?January 1st, 2024 - I've definitely dumped them into the trash in favor of Linux openSUSE Tumbleweed with LTS Kernel. It's my daily driver: reliable, safer and more in line with the hardware upgrades I used to do. The hardware itself also have a much better lifespan, including that epic Creative Sound Blaster Z cards that still damn rocks on my 9 years old Creative GigaWorks T20 speakers.Microsoft, why bother? The balance cost/performances is something serious. Something that this corporation totally lost with too much "features" and account merging since the Xbox One era, making their platform even more unsafe with side attacks (in my case almost five a week from so called hackers, kids that have nothing better to do). It is also difficult to understand their real purposes here, under basic software design criteria. An OS should do the OS with a centralized control panel for all the system configuration, packages, installations, security updates, CPU microcode updates and so on.In conclusion, Microsoft is the main potential unsafe breach on hardware level. If you want to risk to put your investments (money, time, work and even free time for multimedia pleasure) in danger, be my guest choosing them once again. Their redemption will be very difficult in the next years especially after that TPM move that only raise barriers between their standards and the open source community. The old, bad and ugly way to be since Bill Gates management despite he's no more on the board, officially.

1
Date of experience: Jan 01, 2024
Noelle Parker
I had a free 12 month Free trial which…

I had a free 12 month Free trial which I cancelled a week before the annual charge and Microsoft still took the money from my bank account , I have called Microsoft UK on 3 different numbers all of which have an IVR that is not responsive , I feel this is a dirty underhanded tactic by Microsoft

1
Date of experience: Dec 30, 2023
AB47
Microsoft proves the west is controlled…

Microsoft proves the west is controlled by a greedy mob. So many decades ago, Microsoft products used to run smoothly, last long, and have good customer support service. But now, it has crappy products with bad customer support service for average people. Its true customers are only white male C.E.O.s and Bill Gates who don't suffer during an economic crisis. No one else. Everyone else suffers during an economic crisis and when products don't last nor run smoothly with bad customer support service. Good luck trying to log into your Microsoft account in case you get locked out. Rather than have phone numbers and humans helping, you get useless bots. Also, you have to log into a Microsoft account before getting customer support. Which shows how Microsoft doesn't care about helping people if their accounts get locked. The west is no longer civilized. It's only selling garbage with bad customer support service now. I'm not surprised China is trying to be independent from the west. At least China is trying to fix problems the west caused.

1
Date of experience: Dec 29, 2023
Kendrick Smith
Can I give zero?

Can I give zero?They lost my xbox in the post wheni sent it for repair.No reply. No way to get in touch.Just ditched.No contact. Impossible. You just get sent round in circles.Utter garbage.

1
Date of experience: Dec 29, 2023
Evan Smith
Microsoft Onedrive Unsolicited Access

I don't have an account with Microsoft OneDrive. My files were hijacked by Microsoft OneDrive and I have to create an account and agree to their terms before I will be able to access them. They are abusing their access to our communication devices. I don't want this invasion in my devices. I have an expensive external drive to store my back-up for control by me, not a greedy company seeking pay for storage. They are coercing me to agree to a contractual agreement before I can even ask to have my information returned. Their actions must be illegal.

1
Date of experience: Dec 22, 2023
Erin Scott
Closed account

Closed account. Customer service awful still can take money no problems at all. Constantly telling me to fill out recovery form with questions from 10 years ago that I have no idea how to answer, or that they will send a code which they never do. Then they close my case without resolving any issues. The absolute worst company by far and now will have to go and deal with the ombudsman because this is ridiculous

1
Date of experience: Dec 19, 2023
Logain
I bought new Xbox - perfect experience

I bought new Xbox using gift cards. And additional controllers. Everything perfectly smooth. Thanks

5
Date of experience: Dec 17, 2023
Ariana Howard
Can't reset my password as u expect me…

Can't reset my password as u expect me to complete a stupid test to prove I'm no robot when I've tried to match the correct pictures u state I've failed so now I can't cancel my Xbox live membership or reset the password total frauds yet I feel like I've been hack as I've hardly ever had to reset the password or attempting to sign in on the internet

1
Date of experience: Nov 28, 2023
Jana Turner
trash privacy

the privacy is a total joke, I accidentally logged in my xbox account on wrong website, and got logged in minecraft which worth like 400$ in hypixel skyblock, they joined and took everything it happened today but I already knew I messed up yesterday so I tried to change password and there is no new devices of them but I deleted all anyways but somehow they still had the access to minecraft launcher with my account, I tested to change password again and log out all devices and my account is still on minecraft launcher, really stupid and dumb system

1
Date of experience: Nov 27, 2023
lenoobdu5648
outlook hacked and hacker has changed…

outlook hacked and hacker has changed primary email and password therefore Cannot sign in to account to recover. Hacker is sending me blackmail requests and porn. Cannot talk to anyone in Microsoft as left on hold for hours or subjected to loop that does not go to a human. Absolute s@@tshow

1
Date of experience: Nov 27, 2023

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More