microsoft.com

1.3
1.3 Based on 980 reviews

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1.3

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5

980 Reviews

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Stanley C.
Perpetual license is not PERPETUAL

I think Microsoft ought to check the meaning of the term perpetual before selling perpetual licenses because it’s a scam! I bought a perpetual license for office which they claim to no longer support now so it’s become useless. Absolutely appalling.

1
Date of experience: Jan 12, 2024
Henrietta F.
Terrible company to deal with....

Terrible company to deal with from start to finish. Bought a microsoft surface 9 pro plus accessories from Microsoft directly, never again. Firstly delivery was a shambles - instead of sending everything in one package (like Amazon would do), they sent out 3 separate packages and managed to not deliver the computer itself.Then having paid for extended warranty, device isn't registered and you can't do it online.Then you try to get back to Microsoft Support - it just takes you round in circles, aimed to make sure you can never get anywhere..only way is to go via sales when (surprise surprise) they are suddenly happy to chat with you.Hours on multiples chats on 3 occasions, sent them order invoice multiple times, and they have still not attached the warranty (for which I paid an extra £300+) to the device - should be a couple of mouse clicks to do. You would have thought microsoft would be pretty good at software issues...they are totally hopeless.Will never deal with these muppets again.

1
Date of experience: Jan 12, 2024
Edna
Microsoft bullying towards inferior Win11

Your computer is your living room. And Microsoft is coming in uninvited. Microsoft keeps nagging me that I should upgrade to the inferior Windows 11. I've had Windows 11. It sucked. I changed it back to Windows 10. But that doesn't stop Microsoft from occasionally pushing me to switch to 11. Get out of my computer!!

1
Date of experience: Jan 12, 2024
Colman T.
Where have you hidden my address book ?

Where have you hidden my address book ?Why have you removed my call blocking link ?Why are you blocking some of my incoming calls ?Where do I find my second account which YOU have moved ?You have done this WITHOUT consulting me.WHY ? ? ? ? ? ? ?Why do you confirm having repaired a problem, when you have NOT done it ? ? ? ? ? ? Four months waitingfor this repair.I am moving to a competent, eficient, knowledgeable server as soon as I have decided which one

1
Date of experience: Jan 11, 2024
Stanford Long
Microsoft Solitaire Collection and…

Microsoft Solitaire Collection and Casual Games. I have played every day, and completed every game for the last 5 and a quarter years. Now I cannot log in; nor can I answer the security questions about recent emails sent and received as I have never used this account for that purpose. RIDICULOUS. I should speak to someone, but you can't; just like all the other American owner monopolies.

1
Date of experience: Jan 10, 2024
XXbox123
The account Recovery form is a joke AI can't help humans like humans can

How am I supposed to get my account released reinstalled if you claim it's compromised and the form you tell us to fill out keeps getting sent to me with a notice saying that you are unable to assist me at this time and I need to fill out another Form and try to put all of the information to the best of my ability however you can only do two forms at Max a day both forms every time get denied for me even though I put all of the security questions because I'm looking at my Samsung passkey that has all of the answers how in the world is a multi-billion dollar company doing this to so many people and telling us to follow this link complete this form this is the only way this is the only way humans can make the system but only AI can help you fix it only AI can help you fix it only AI can help you fix it fill out this form submit fill out this form submit you can only do two forms a day we cannot help you sorry your account is lost it is compromised due to someone trying to get into your account it is compromised blocked goodbye that's it that's all you guys say I'm losing my job my clients and that's all you guys have to say fill out this form. This type of issue can cause medical problems brought on by the stress of all of this. You need to fix your system. This is horrible.

1
Date of experience: Jan 10, 2024
Carlile Powell
Taking money, without crediting account

Today! Taking money for Skype credits and not putting it on my account. No way I can contact them about it.

1
Date of experience: Jan 09, 2024
plouffe2896
No Customer Support

I had cancelled my Game Pass subscription and today I find it still active... I have been charged 14.99 euros, and I can't find no more any option for cancellation and refund...

1
Date of experience: Jan 05, 2024
Kim Johnson
Worst customer service and broken…

Worst customer service and broken product

1
Date of experience: Jan 03, 2024
Coraline
My sons Xbox has been hacked and and I…

My sons Xbox has been hacked and and I can’t speak to anyone regarding this to get the money back your a disgrace !!!

1
Date of experience: Jan 01, 2024

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