Review Time
Hice una compra y luego recibí un correo electrónico de su proveedor de envío (Paack) que decía que el paquete se entregará en las próximas dos semanas. Así que traté de comunicarme con atención al cliente, pero ni siquiera leyeron mi mensaje, solo respondieron que recibiré mi entrega a tiempo. ¡Son simplemente inútiles!I made a purchase, then received an email from their shipping supplier saying that the package will get delivered in the next two weeks. So I tried to contact customer support but they don't even read my message they just replied that I will get my delivery on time. They are just useless!
They declare articles in stock that aren't. I had inquired about a delivery deadline, no definite reply. The order was supposed to be delivered over a week ago, still nothing. Also it is shipped out of Spain, although it didn't say so dyring the checkout process. Misleading at best, criminal frankly.
10 days after my order confirmation I received a mail saying that one product is not available and they would wait until they have it to ship everything. Three days later I receive a mail that shipment was ready to go, but suddenly another product was unavailable (that had been in my shipment 2 days prior). Four days later I am informed that 2 products of my shipment are not available, which had been confirmed to be ready to be shipped in the previous mails. I have cancelled my entire order (and it was not a small amount)
I find Miscota a very good company to deal with. Deliveries arrive on time, you are kept reliably and promptly informed if there a problem with obtaining any item you want, and the repeat ordering system is very useful! The range of products and goods available is impressive. I would thoroughly recommend!
Found some ferplast rat shelves for £30 on this website. Everywhere else was sold out plus this site had a good price. I read the reviews and realised there were a lot of negative ones. But I went ahead, I ordered and paid through PayPal so I was at least covered. I received all the normal confirmation emails and a couple days later received an email saying they were out of stock and would I like to wait for them . Turns out they were in stock a couple days later so I waited. Just received my items so super happy. Took a couple weeks maybe. Glad my experience was a positive one !
Order never received, spent considerable time back and forth with customer service who advised I should take this up with Australia Post who confirmed the shipment never made it to Australia Post. Miscota support refused to help and provide any freight tracking support. Complete lack of support and no option for a refund. Very risky.
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Somos Miscota. Contamos con 25 años de experiencia y especialización en el sector de la mascota. Queremos ser uno más de tu hogar y que cuentes con nosotros como si fuéramos parte éste. Queremos ser… “Uno más de la familia”
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