Name: miscota.com
Telephone: 000000000
Rating: 2.5

Bonnie Patterson Guest

Most awaited delivery from Miscota

i received the package safe and sound after a month. This delay was due to the US Customs as the package arrived from Germany. It was not Miscota's fault in the delay. The cat food i ordered was very important to me as my cats only eat specific dry food from Royal Canin and it is not available in California USA. I would like to thank Miscota .

Date of experience: Jul 31, 2022

Charles Fisher Guest

3 years ago

Unprofessional practice bordering on scam.

Bought some cat pheromone spay though these guys because it was a bit cheaper than elsewhere. After a month I finally checked the shipment status and it said "lost or destroyed". After asking about it they basically said "take it up with customs if you want your money back". Unprofessional practice bordering on scam.

Date of experience: Jul 28, 2022

Felix Dubois Guest

3 years ago

Customer service is excellent

Date of experience: Jul 26, 2022

CB Guest

3 years ago

Scam company!

Scam company! It claims having a Canadian website. Yet hidden somewhere are clues they are in Spain. Then I tried their chat to ask them why they pretend to be in Canada yet charge 175$ (yes one hundred and seventy-five dollars) in shipping fees for a bag of cat food.Then they asked me 2$ and my credit card info to reply to my question. The generic and pointless replies I got in the exchange in the chat made it clear there was nobody on the other side of the chat and this was an automated phishing operation. A novel way to scam people, I'm going to try to report this to Google since they are the ones who offered me this.

Date of experience: Jul 24, 2022

Harris J. Guest

3 years ago

A much longer wait than expected

A much longer wait than expected, I didn't know that it was coming from Netherlands. Package in such a bad state it had a sticker stating Australia Post had to rewrap it. Everything inside wet and soggy. Do not buy from Miscota!!!

Date of experience: Jul 21, 2022

saltyjack3329 Guest

3 years ago

Poor service

They said my order had 1 attempted to deliver, then returned. I don't know why they wouldn't leave it at the door. Now they say it's held in Customs and they are not responsible for a refund. And now they want me for fix this though it's not my package yet..Poor service

Date of experience: Jul 04, 2022

Landon Guest

3 years ago

I ordered different products

I ordered different products, there was no issue. There was a slight delay by two weeks due the Christmas holidays, however it all arrived in good condition and we'll packaged from Spain to Ireland

Date of experience: Jun 30, 2022

Lee Foster Guest

3 years ago

Don’t order from them if in U.S!

I ordered dry dog food from the U.S. Didn’t realize I was ordering from an overseas company. My fault, but it was not obvious on website that this was a Spanish company. I received an empty package with a note from the U.S. Department of Agriculture. It’s apparently illegal to ship dry dog food, so USDA destroyed it.Now, after the fact, in searching Miscota’s website, I see they refuse to take responsibility for this kind of incident, even though I think they should know such shipments are illegal. So, buyer beware! DON’T ORDER FROM MISCOTA IF YOU’RE IN THE USA!

Date of experience: Jun 27, 2022

Risa Wright Guest

3 years ago

No package received

My package seems to have been delivered to a neighbor. Ringed the bell at various houses but no one has received anything. Miscota does want to start an investigation, but GLS wants my ID. I've done business with Miscota not GLS. They have a contract with them, so why my ID. Never heard of the AVG. Privacy law!!!

Date of experience: Jun 25, 2022

Hannah J. Guest

3 years ago

liars! Scammers! Shi*ty shop

they are scammers and liars and they ignore customers. I ordered a package, only part of it came and now the store says that they don't have me in the system and I'll get shi*t. the store is a joke and customer service should go to hell