Review Time
Very bad customer experience better to order from zooplus or brekz!Luring customer with extreme low prices on premium food, showing everything on their website immediately available! On top the delivery cost 45 EUR which kills the price advantage up to 5 EUR in total for a large amount of cat food compared zooplus or brekz which are trustworthy and reliable...However I should wait two (=2) months to receive my parcel because of one item isn't suddenly available and customer service does not react anymore after this message.
DO NOT shop from this website (miscota.com) if you live in USA. The cat food I ordered from this website was confiscated by Customs due to lack of documentation/certification from the shipper and I never received it. And they said the delivery was from Spain which more expensive than the food itself. I spent more than $100 on this food for a small bag of cat food. When I asked about the refund after I havent received the food they told me that they ar not responsible for delivery failures due to customs ?? If they are not authorized to deliver to the countries, ie.USA they should not make their website available to sell. Pls mind this note if you are ordering from USA. I didnt check the reviews before ordering unfortunately and I lots lots of money and wait time for my cat's food.
Managed to get the Cat food I wanted from Miscota Spain.Yes the postal charges were expensive, but that's to be expected if you're that desperate you're ordering pet food from Spain to UK!On average, it worked out about £1 a tin for Gourmet Gold Melting heart but it stops me throwing away untold boxes of cat food that she just won't eat!Delivery took 8 days. My 11 yr old cat is happy so I'm happy!
If I could give this company zero stars I would. I have been waiting since beginning of October for my parcel to arrive . 30 + emails later and still no delivery. Tracking says error unknown. The company say I have to be the one to make all the enquiries. They have not offered a refund or replacement and they really don’t care. They have had my money and yet failed to deliver.
I was checking miscota's (India) review online before placing my first order. The first review was bad as the product sold was expired. However I thought of placing an order anyway as it had 38 five star ratings. But for my surprise the product was for ₹4,829, but shipping was for ₹8,743 and some yoga guarantee for ₹262, getting the final price to ₹13,834.
Terrible experience due to lack of honesty and transparency from the company. I ordered 2 chip feeders to Germany for my sick cats. The company mentioned on their website that the package would be shipped by Hermes, but this was not the full truth. Hermes was only responsible for the last leg of delivery, actual delivery was handled by a Spanish company. This is why Miscota would not give a proper tracking number for the package, they instead forces you to track via their website to obscure the deliverer. However, the tracking number they gave me did not even work on their site. After 2 weeks of arguing with customer support as the package did not show up, they finally relented and gave me an actual tracking number for InPost. Only then did I find out that the package was shipped from Spain. This information never appeared anywhere throughout the ordering process.The package arrived a full month after I ordered. The delivery guy dumped it in front of me and rushed away because of the terrible condition the box was in. It was not taped properly so both top and bottom flaps were close to opening on their own. The feeders were rolling inside freely because there was 0 padding. It was abhorrent how little care they put in for an order worth close to 400 EUR.I then wrote a review of the product detailing my full experience, giving it 2 stars. The review did not show up on their website. So this is why the products they carry have such good ratings, Miscota hides all the negative reviews!I will never deal with this company ever again. Stick to Zooplus.
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Somos Miscota. Contamos con 25 años de experiencia y especialización en el sector de la mascota. Queremos ser uno más de tu hogar y que cuentes con nosotros como si fuéramos parte éste. Queremos ser… “Uno más de la familia”
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