Review Time
I ordered 2 times,I buy cat food from miscota. Felix dry food and Gourmet wet food with rabit . No probem at all.It arrived after 8 days. The shipping was on the weight of my parcels. I payed 17 £ shipping for 25 £ food. But the food is not to find anywhere in the UK, and payment with paypal costs 1 £ extra but you have the paypal buyer protection if something is wrong.
Today is the final point when I am refusing using this company's service. It has been 3 years since we started using Miscota to purchase good (mostly food) for our dog.It has always been problematic because their orders would arrive damaged sometimes. In most of the cases my orders would arrive late or there would be an item missing, so I had to wait or replace it.The only reason I was still using it is because they had a specific dog-food that I needed. Also, if you wanted your order to be processed faster or to get better customer support - you had to pay extra for each order! This is incredible. The last point was today, when it has been more than 3 weeks since my order was places and it is not even shipped yet. Ordered on the 21st of August, today is September 18th. On August 23rd they said that the order was ready and they were shipping it, but they did not.September 13th, they said that the items arrived to their warehouse and they were about to ship them, but they did not - again!They lie, moreover, it leads to your dog having no food.
After reading reviews here, I was quite sceptical, but we didn't have any other choice, as the food our doggie needs can only be purchased through Miscota. I placed an order and after 2 weeks there were no updates, so I get in contact with Miscota and got a very quick response, explaining the reason for the delay because of one of the food bags. I decided to leave it and deliver the rest of the food. From that moment, the delivery took roughly a week, which was quite quick! I am still waiting for a refund for a cancelled item, but again got a very quick response from Miscota, sharing the refund code and time frame to receive refund. Overall experience was very good to me, if another food brand that I found in the UK still will not suit my boy, I will stick with ordering from Miscota from Spain. Delivery charge even tho quite high, but you need to acknowledge the weight of the parcel and customs after Brexit... so I suggest ordering in advance big quantities. Food arrived in a good state, not damaged.
As others have noted, delivery charges are exhorbitant. An item was found to be cheaper than other stockists yet upon completing the order a delivery charge of nearly £50 was applied! They appear based in Valencia, Spain - despite a .co.uk web address. So there's probably an import duty thanks to brexit if you order over the threshold...Be warned.
Ordering a 15kg bag of dog food at £54.07 from their UK website, I was surprised to find them the cheapest by around £6. All respectable retailers include free delivery for purchases of this value.On checking out, my basket informed me that delivery was £49.53.I know Miscota is a Spanish company and have used them when in Spain and Portugal and received free delivery there, but this is just unacceptable. Why list a product that they cannot supply from the UK. (I am presuming that is the reason). I wanted to contact them, but cannot find a phone number on their website.So beware, always check delivery costs.
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Somos Miscota. Contamos con 25 años de experiencia y especialización en el sector de la mascota. Queremos ser uno más de tu hogar y que cuentes con nosotros como si fuéramos parte éste. Queremos ser… “Uno más de la familia”
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