Review Time
My cat Mimmi who's gone through both Chemo and Enterectomy for a GI Lymphoma last year loves Schesir cat soup. And what Mimmi wants- Mimmi gets! Problem is that I couldn't find Schesir cat soup anywhere here in the UK. So when I found out that Miscota supplies the soup I was more than happy to order a smaller quantity to see if it would arrive within the promised time frame.I was positively surprised! It took a total of 10 days from when I made the order until it was delivered to our door. And since it was a tracked delivery I could follow the order.I will definitely order a larger order next time. Its a highly recommended company 10/10👌And most important: A happy Cat is a happy owner ❤️
Zini loves the Purina Gourmet Crystal Soup. It has a lot of liquid in the packet which is good for hydration as she doesn’t have a lot of water. The service was immediate and effective when I raised a question with respect to an issue at my end.
This Company has hone bust, Nothing instock, but you have the cheek to continue selling it from your website, with out marking it out of stock, or that you have gone bust Its taken them over a week to let me know thats its out of stock, then the refund, Ive been told allow 3-5 days for it to clear, the problem is I paid it by PayPal, it's been 3days now and no sign of the refund process as from yet, stretching the 3-5day even further more, this is bad management for your business, also you have lost a customer that is no longer trusting you anymore, all down to your bad customer service.Customer service is terrible, they have already stopped replying to emails.
This company stole my money through the shipping costs by refusing to refund shipping for items which THEY DID NOT SHIP because they claimed they were out of stock while they were in stock on the website. I paid $77 for shipping! I would provide screenshots, but I can't, so I will do my best to be as detailed as possible.April 18th, 2023: I placed my order for 3 boxes of chinchilla pellets, 3 packages of Timothy hay, and 1 straw tunnel. The shipping rate was $77 and I noticed the shipping rate depended on how many items I added to my cart. The more items the higher the shipping.April 28th, 2023: The customer support emailed me saying that the straw tunnel was missing and I could either wait or ship the rest of the items. I opted to wait.May 8th, 2023: They sent me an email saying they had a stock issue and will only send me 2 boxes of pellets, 2 packages of hay, along with the straw tunnel and they will refund me the missing items. I asked if they will also refund the shipping for those. They said yes. I have email proof.May 9th, 2023: Order has been shipped.May 12th, 2023: I received a refund of $10 which I didn't notice at the time. May 25th, 2023: My order has arrived. May 30th, 2023: I checked my transactions and notice that the refund of $10 covered only the price of the two missing items. I paid the full $77 for shipping even though two items were missing.May 31st, 2023: I contact Miscota about this. They are totally dismissive about the fact that they charged me shipping for two items that were not shipped! The business did not incur any expenses for the items that were not shipped, so where did my money that was supposed to be used to ship those products go?? In their pockets? They avoid the question and keep stating that they do not refund shipping once the order has been shipped, yet I am not asking for a full refund on shipping. I am asking for a partial refund for the items that were not shipped! Where is my money? And I also have email proof where they stated that they would refund my shipping for those items!So the moral of the story is that Miscota are sneaky and try to take your money in hidden ways. They do not deliver what is promised and use this to take your money. Do not buy from this company. They refuse to give me back my hard-earned money. I hope their business fails.
I had to buy food urgently for my pet that was not available in my country. Miscota estimated a 2-week delivery turnaround time. I ordered on 12 May and items arrived on 24 May and in good condition. I do wish that there was a cheaper delivery option. Right now, the delivery fee is almost twice as much as the cost of the product, making it very expensive.I would give it 5 stars if their customer service response time was better. My enquiries were sent on 11 May and I only received satisfactory replies to all my questions on 17 May, by which time I had already decided to go ahead with my purchase (on 12 May).
Absolutely horrible customer service. They will lie to you. They will send you orders that you canceled. Then they will take 14 days to refund you because that's the "legal" limit.The customer service agent may include their name, but often will not, and they will lie about this too.
I ordered a collar for my dog on 17 May 2023. The order confirmation email stated that I should receive it between 31 May - 1 June. I submitted a ticket on 3 June. They said they will look into it. On 5 June I followed it up again and asked them to provide an update. On 9 June 2023 they responded stating that they would get back to me. On 12 June I received an email stating that the ticket will be closed automatically. I reminded them they did not take care of my issue at all. 13 June Miscota representative stated that I should sign a declaaration form that "I do not recognize the name/signature on the delivery note." . I replied the same day stating "I did not receive any delivery notes either". Same day they sent me another form about Spring, their courier. I filled that form on 19 June, stating that I did not receive any parcel, I also requested a refund. Same day Miscota responded stating that they contacted Spring and my delivery is on its way to the destination country. They also referenced a link which is the same link in the order confirmation email from Miscota all the way back in 17 May. I replied and reminded Miscota that they have the following statement on their order confirmation email from 17 May, which is -> "Receive it between the 31/05/2023 and the 01/06/2023". Requested a refund and the reason is they did not deliver on their promise at all.In the end, I am left as an unsatisifed, frustrated customer. I regret so much placing an order on Miscota' s website. Will never do that again. Still did not receive the parcel nor the refund.UPDATE - 30 June 2023 Ten days later, Miscota wanted to close the ticket (again). I told them that I requested a refund and they did not take any action. Then they requested me to fill the same Spring courier form again (!) , which I sent already on 19 June. Unbelievable. I don' t believe they do have any kind of order management process in place at all.
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Somos Miscota. Contamos con 25 años de experiencia y especialización en el sector de la mascota. Queremos ser uno más de tu hogar y que cuentes con nosotros como si fuéramos parte éste. Queremos ser… “Uno más de la familia”
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