Review Time
In July 2024, I purchased a 2013 vehicle for £6,480. Just a month later, the engine light activated. The seller informed me that only the engine and gearbox were covered, demanding £500 for exhaust repairs. Subsequently, the oil level kept decreasing. I discovered the exhaust had been obstructed to conceal smoke, indicating the engine had oil-burning problems from the beginning. The seller denied any responsibility and instructed me to contact the warranty company. Before the sale, they were courteous and helpful. After the sale, there was no assistance. Now, the vehicle is valued at under £800. ⚠️ Additionally, their “12-month engine warranty” only covers up to £250. Given my experience, I do NOT recommend purchasing from this seller.
Outstanding service from start to finishI recently purchased a BMW for my business from Motonet Car Dealership, and I honestly couldn’t be happier with the experience.Going in, I wasn’t entirely sure what car to buy we needed something practical with enough space for work, but that could also comfortably double as a family car. From the very start, the team took the time to understand exactly what we needed and gave us clear, honest advice on the best options available. There was no pressure at all, just genuine guidance.We ended up purchasing a BMW with a very high spec, and the attention to detail was exceptional. The car was absolutely spotless, perfectly prepared, and in immaculate condition, it was clear they take real pride in their vehicles and their service.Pa and Abi were amazing throughout the whole process. The whole team was lovely! Their customer service was friendly, caring, and highly professional, and they truly went above and beyond. They even surprised us with a beautiful hamper filled with lovely goodies, which was such a thoughtful touch.What really stood out was how family-friendly and considerate they were — Abi kindly gave our children colouring pads to keep them entertained while we finalised the purchase, which made the whole experience so much smoother and stress-free.Overall, Motonet made what can sometimes be a daunting process feel easy, personal, and enjoyable. I would highly recommend them to anyone looking to purchase a car. If you want excellent advice, top-quality vehicles, and genuine customer care, this is the place to go.
I purchased a Citroën C4 Picasso from Motonet on 8 November 2025. Within minutes of leaving the forecourt, after stopping to refuel, the car began producing heavy white smoke from the exhaust. I raised this with the dealership in writing that week.The situation deteriorated quickly. On 24 November, the same smoke reappeared, and on 25 November the vehicle failed to start entirely, displaying: “Engine fault: have the vehicle repaired.” At this point the car became completely undriveable.I contacted Motonet repeatedly via email on 15, 20, 24, 25, 26 and 27 November, and again on 1 December, formally rejecting the vehicle under the Consumer Rights Act on 24 November. Despite this, the dealership provided no written response at all for over two weeks.Because of the safety concerns and the lack of engagement, I commissioned two independent assessments:ClickMechanic — confirming multiple serious faults across the engine, emissions system, gearbox ECU and electrical systemsRAC Inspection — declaring the vehicle unsafe and unroadworthy, identifying ABS faults, DPF failure, electrical communication failures and other pre-existing defectsBoth mechanics confirmed that these issues clearly existed before purchase.After continued silence from Motonet, their legal representatives Lawgistics became involved. Instead of addressing the matter, they asked me to drive the car to Coventry for their chosen assessment, despite the RAC technician formally advising that the vehicle was unsafe to drive under any circumstances.Throughout this time, I was left without a functional family vehicle and had to rely on alternative transport and rental costs while receiving no meaningful communication or solution from Motonet.Based on the immediate failure of the vehicle, the confirmation from two independent professionals that the car was unsafe, and the lack of engagement from both Motonet and their representatives, I cannot recommend this dealership.
We were subjected to a serious safety concern regarding a car we purchased from Motonet, located at 146–164 Lockhurst Lane, Coventry, West Midlands, CV6 5NY (Tel: 02476 637124).We were sold a car that is not roadworthy. While driving for 3h from Coventry the car started signalling a fault. We stopped at the roadside and discovered that the rear driver wheel bolts were all missing, leaving the wheel tilted outward and held in place only by the locking bolt.It is only by sheer luck that the locking bolt prevented the wheel from detaching completely. Had it failed, we could have been killed on the motorway, and other road users placed in grave danger.This incident raises serious concerns about the dealership’s practices and the validity of the MOT issued for their vehicle. We believe this poses a significant risk to public safety.We have reported them to the DVSA.
I purchased a Renault megane in October 2025 from Motonet Ltd, during the drive back from the showroom in Coventry,the car started to judder and I knew something wasn’t right with the car. A formal complaint was made, however Motonet were reluctant to do anything and told me “I didn’t know how to drive a diesel car properly” LOLAfter various emails, Motonet decided to get their law firm to handle the complaint (lawgistics, another shocking company to deal with I may add)Motonet collected my car on December 9th to get an independent inspection done, and lo and behold Ive not heard anything from them since, I have no car and and had no refund issued!!Lawgistics are apparently waiting for an update about the car. So basically Motonet have stolen my car and left me without any means of transport for over 4 WEEKS and 5K out of pocket.Shocking behaviour!No idea what’s happening.Don’t ever buy a car from this company, Ive been robbed and it’s caused nothing but anxiety and stress.
My partner purchased a Renault megane in October 2025 from Motonet Ltd, during the drive back from the showroom in Coventry,the car started to judder and he knew something wasn’t right with the car. A formal complaint was made, however Motonet were reluctant to do anything and told my partner “he didn’t know how to drive a diesel car properly” LOL After various emails, Motonet decided to get there law firm to handle the complaint (lawgistics, another shocking company to deal with I may add) Motonet collected my partners car on December 9th to get an inspection done, and lo and behold we’ve not heard anything from them since, he has no car and and has had no refund issued!! Lawgistics are apparently waiting for an update about the car. So basically Motonet have taken the car and left my partner without any means of transport for over 4 WEEKS and 5K out of pocket. Shocking behaviour! No idea what’s happening. Don’t ever buy a car from this company, we’ve been robbed and it’s caused nothing but anxiety and stress.
In July 2024, I bought a 2013 Honda Civic for £6,480. One month later, the engine light came on. Motonet said only the engine & gearbox were covered and asked me to pay £500 for exhaust repairs.Later, the oil level kept dropping. I then found the exhaust had been blocked to hide smoke, showing the engine had oil-burning issues from the start. Motonet refused responsibility and told me to deal with the warranty company.Before sale: polite and helpful.After sale: no support.The car is now worth under £800.⚠️ Also note: their “12-month engine warranty” only covers up to £250.Based on my experience, I do NOT recommend buying from Motonet.
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