Review Time
My inquiry about the membership was responded to within a few hours, as were all subsequent responses. The agent offered several options to help resolve the situation to my satisfaction. They were clear, helpful, and pleasant to deal with.
I had placed an order and did not realize that there was a trail for a membership and then it was charged at $49 a month. I dealt with Gwen and she was very very professional and patient with me, as I wasn’t happy. She cancelled my membership and I have a new product coming to try out that I had used my $49 on I’m guessing. I was very pleased with how everything was handled. Gwen was very very kind.
The representative was nice that she couldn't give me the whole refund back and I didn't understand but I understand that she can't do it but it was not right for them to charge me when the guy that I talked to before he was supposed to have canceled anything that he didn't but and then I still get charged well y'all got 25 more dollars from me and that's just not right but she was very understanding to where I can understand to make sure that you know I was getting my $25 back 24 but it hadn't even been hardly two weeks and I haven't I just got it a week ago just started using it and y'all don't even give me a chance y'all just got poor management
Well what i didnt like after i put the ordrr they keep calling me to sell more.
On top of that i put in all the information of my address they messed up and didnt put in my apartment so i never received the product i cancel it, plus they put in membership which i didnt authorize because i have paypal and got charge
So i cancel both charges and got a refund thanks to Javeria.
I saw appreciated how Jhein Chris reached out after I purchased my products and took the time to explain exactly how to use it and sent an email so I didn’t have to write it down. I’m also impressed with the fact that I will have one contact person to deal with and answer all my questions personally. So, I’m very impressed with the Customer Service of this company and if their products are as good, I’m sure I will be more than satisfied.
They made it right with me they could have just said we can't cancel your shipment and not have offert me anything but they really made it up to me I really appreciate it thank you
I was unaware when I purchased the devise that it came with a membership and additional charges. I worked with Flora to get that cancelled because I do not need that. I am 86 years old and thought I could maybe take off some years on my neck. I appreciate all of the forth coming help from the DermaDream staff but I really have no need for it
I had emailed about "unauthorized" charges on my credit card and Flora responding very quickly and explained what they were. ( always read the fine print). Flora took care of the charges so they do not happen again. I received excellent customer sevice and now a happy customer!
Thank you!!!
I am thankful for the help you folks have given us for several months. Flora was most kind and helpful and I truly appreciate all she did for us! We are grateful for your team's understanding of our situation as my husband fights through the lung infection that has been quite difficult to reduce to get him well. Thank you for all you have done.
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