Review Time
This has been the worst experience ever! I do no recommend at all! I’ve had the worst experience. I very recently placed an order online and while I was going through the checkout process it advertised that I could upgrade my device for less than $100. Ok cool, it looked worth it. So I do the upgrade then shortly after see the charge go through my bank for almost $300. More than what it said online. So I call the company and tell the lady since I just ordered less than an hour ago definitely before it shipped I’d like to not get the pro and downgrade it back to the original due to cost not being what it was advertised. She informed me that they can’t do refunds but would include some facial cream with the order to offset the issue. Two days later I get home from being out of town and am going through and unpacking my bathroom as I’ve recently moved and discovered I have already ordered their products in the past. I have the device and about 10 different tubes and creams that work with the device. So I call the company again and tell them I already own the product and request a refund. The lady tells me they can’t only offer a 30% refund. She then puts me on hold for a while and comes back and tells me she spoke with her boss and they are going to do the 30% refund, which is around $80 and I can keep the product when it arrives. I told her I’d rather had a full refund and return the product. She said they don’t offer full refunds. Thoroughly disappointed and do not recommend this company at all. RUN!!!
The customer service Roma was awesome she never gave up on me she knew I wanted it but had a problem with bank card not going thru. But Roma kept in touch with me all the way for a week and we finally got it ordered Roma was awesome explaining everything about the Dermadream and now I can't wait to try it. Roma was so awesome 💜💜💜💜 Thank you so much Roma💜💜💜💜
I spent over an hour on the phone last night with Fritz. She was very informative of the products and their use. Listened to all of my questions and comments. Worked patiently with me to assure I was making a good choice. Fritz was professional and accommodating. Looking forward to receiving my products
I haven't tried the product yet and I'm excited to get it. May (or maybe spelled Mae) is wonderful. She fully explained everything. I had questions on the original costs and she took be through everything. She provided detailed instructions on how to use everything. May also have me a way to contact her later. Thank you!
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