Review Time
*TO WHOM IT MAY CONCERN...**RE: MS ANNIE* Ms Annie is an Amazing Travel Agent with MyDream Flights Ltd...She has attended to the needs of my Family and Myself for a number of years... We have found her Professionalism & Customer Service to be Very Satisfactory...She also has a Positive attitude and lovely Disposition at all times...I hereby Highly Recommend her for any Award or Promotion that will further Boost her Work Ethics and Spirit of Excellence!...Thank You!...Warm Royal Regards and Blessings...-HRH Princess Moradeun Adedoyin-Solarin (A Satisfied Customer)
Big thanks to Sarah for your patience and support booking this flight...if it was not for your brilliant customer service I would not have booked this excellent flight. I used MyDreamFlight.co.uk to book my trip to Gambia. The prices were very reasonable and you get two 23kg pieces of luggage plus hand luggage...no overweight case on this trip.I paid my deposit but unfortunately when I came to pay of my balance I was told that my original flight had been placed on hold and had to find and alternative. Sarah came through with a great new flight (though it was £180). Sarah managed to get me £100 compensation that can be used on any airline in the future.Unfortunately when I tried to pay, my bank came back with a warning about the company being involved with fraud... I was about to cancel all dealings, however Sarah work hard to reassure me that MyDreamFlight is a reputable company with 10 year in services...she even went as far as booking my ticket and sending over my itinerary in advance . This act of faith and kindness made such a difference.I have recommended MyDreamFlight.co.uk to my friends and will be using them again the future.Please be aware of counterfeit companies as there are fraudsters using a similar name to con people out of their money. Please call 02038659615
It was my 1st time using this company last year and there was communication break down, down the line between staff and payment department that lead to fare increase to my ticket,however, they corrected the mistake by issuing a voucher of £400 to match the difference. At 1st,I thought it was their trick just to cool me down but today, I booked the flight and they kept their promise. I was served by Annie she listened to my experience very professionally/empathetically she promised to do better to gain my trust. She got me the best deal from London to NBO and extended the voucher date so I can utilise it. Very understanding. And there was no issue today with the payment, Annie followed it up plus I received my Eticket almost immediately.I'm glad they kept their promise and trust back. Definitely I will be using this company again and even recommend to anyone travelling. Thank you, AnnieFrom Jane
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