Review Time
We loved using this service; we definitely will use it again next year. Thank you so much! My one minor complaint was that I was very rarely able to connect with a real, human agent in real-time. I accessed the chat function during normal hours, but I was only able to chat directly with a person once. It would've been really helpful and efficient if we had been able to speak with an agent in real-time more often. When I was able to connect with an agent via chat, he was super helpful, kind, and supportive. He quickly provided answers that helped us move through the tax process very easily.Vivien was an amazing help via email! Thank you Vivien! She was incredibly supportive as we emailed her questions. Her responses gave us a huge relief as we processed and filed our taxes. This is a terrific online tax program. We highly recommend it.
1) I kept getting an error message that a form was missing but could not figure out which form or a link to take me to that point. It took a while to figure out that I had not uploaded the FBAR authorization.2) I tried to correct and remove a selection from my profile without success. Not sure if it was the lock/unlock profile issue but nothing worked out. Still have not figured out why the software will not allow me to deselect.3) I will there was a little more information on how tax was estimated.
I purchased a premium package of MyExpat Tax as I knew had a fair amount of FTC questions and needed a dedicated resource for the process. The description said I would have access to a dedicated tax professional - named Nathalie…. And That I should look out for the intro contact email. I did NOT get an intro email from Nathalie throughout the process ( only ONE at the end to tell me to file). Additionally all the email request for assistance were mostly auto generated responses but without any specific answers … the generic system reply kept referring to the case number that Natalie will respond to me BUT over a week later NO PREMIUM support. I had to go outside of Myexpat tax to pay extra money to find the answers! Signing up with them was a waste of money and time! It was frustration beyond reason. The only reason I have a one star was the online support from Moussa was decent. But even the online - the general online support was often unavailable “Your marketing says one thing and I got the complete opposite for the premium price and package. I’m not even certain that a professional actually looked at my data as I found areas where I made mistakes…. AFTER they locked and said the doc was ready for filing. My confidence has eroded to zero and I will not use this service again nor recomed it to anyone. They have lost a customer ( I did my taxes with them last year 2025). I will share the word to my online followers. I hope You make the change to manage your customer service better to give a good product especially at such high prices! This was A disappointment indeed.
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MyExpatTaxes was the first US expat tax software, created in 2018 by Americans living abroad. Designed specifically for the needs of US citizens overseas (we've helped expats in over 185 countries), our platform makes it easy to file your US tax return in just 30 minutes.
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We include essential expat tax features like FBAR, FATCA, the Foreign Earned Income Exclusion (FEIE), and the Foreign Tax Credit (FTC) at no extra cost. Whether you're dealing with a simple federal return or a complex case involving self-employment, foreign pensions, or business ownership abroad, our expert expat Tax Professionals are here to help.
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We go beyond basic filing to offer full-service expat tax support. Our platform is fast, affordable, and IRS-compliant — built to simplify the process for Americans living overseas.
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Looking to optimize your entire financial situation abroad? Our additional services include MyExpatPlanning for long-term tax strategy and MyExpatInvest for global investment planning tailored to US expats.
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With MyExpatTaxes, expat tax filing is no longer a burden — it’s a streamlined, secure, and stress-free experience.See more
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