Review Time
This is the second time I get a prepaidcenter code to reddem a cash reward. First time I couldn't bother retrying it more than 2 days straight, always the same errors was reproduced. In face on the first day the website did not load at all until tomorrow, which was a first red flag. Then I continued to retry it the other day and it gave me this error: "We apologize, we have identified an error in redeeming, we need you to contact customer service directly at 833-409-4795." I just left it with that and didn't bother to lose anymore time, I now have another code to redeem, the code works and when trying to register it says the same error code over and over again. Best part about all this, is that the number cannot even be contacted. How can I contact an american number from Europe!? Pay phones don't exist, customer support emails would be fine and I wouldn't have to press this experience on trustpilot.AVOID THIS SCAMMING WEBSITE, I lost literal money to them and they don't even care.
I received a $25 Virtual Prepaid Mastercard from Swagbucks. I tried adding money to my Steam Wallet, but the card always declined, no matter how many times I tried. I double-checked the information I entered, tried a different browser, and CONTACTED customer support, but they were useless. I even contacted Steam, who told me it was an issue with the cardholder company. Anyway, my Mastercard has a balance of $0, and the transaction says "pending." I demand a reimbursement for this TERRIBLE service.
My dad received this card as a thank you for some follow up health stuff. He is 81 and this stupid card center says check online for merchants. I'm not an IT person but I do know some about computers and there is no list of merchants online. I called and called and there is NO CUSTMER SERVICE. I hate automated robotic voices on the other end saying 'sorry i didnt understand' or 'thats not an option'. There is no option to TALK to a HUMAN. (We wonder why our world is going to hell? Ever see i-robot? This is what we are dealing with. Neither here nor there).I think its BS they don't have people to answer their phones, any customer service, or a merchant list on their lame webpage. I would think with all the bad reviews they would update their page, or hire some people to answer the phone. It's sad that a person has to leave a bad review to get any help.UPDATE FROM GG:I agree you reached out but that doesn't mean it's being resolved. YOU asked for contact info. I gave you that. I stated in my review that MY DAD RECEIVED THE CARD FOR A WELLNESS CHECK UP. I did NOT BUY it. ALL i wanted was a LIST OF MERCHANTS.. That you all STATED is on your webpage. IT IS NOT THERE. So carry on like you are trying to resolve it when you have done NOTHING to improve your webpage. MAYBE you can email me a list of merchants.? ANOTHER UPDATE FROM GG:They have asked me yet again for information I have already given them. Sad to say, i really dont think its a real deal. They can keep the merchant list, I wont be needing it. Who has time for a round of email tag of repeated questions.? Not me. I would give zero stars if i could.
If it was possible to give negative stars, I would give a negative million to this company for the headache I just went through. First time I called, I spoke to a rep who immediately said my account was block becaus.e there was suspicious activity. When they listed the suspicious activity, I confirmed to them that it was not suspicious, it was charges I made. And he insisted on sending a new card for my protection. THE CARD DOES NOT NEED PROTECTION WHEN I MADE THE TRANSACTIONS. I NEEDED THE CARD TO WORK! He transferred me to a supervisor where she claimed twice to unblock my card. By then I was irate about the inconvenience this has caused me and when I asked the manager how she was going to make it right for my inconvenience, she went silent for like 5 minutes and hung up on me which made me even more upset. I called back and spoke to another rep. His explanation of what might've triggered the block made more sense but when I spoke to another supervisor to try to unblock the card again like the previous supervisor claimed she did, he stated they don't have authorization to do that. So either he was lying to me or the previous supervisor lied to me because they both made statements that contradicted the other. My anxiety level is through the roof and for now I settled for a virtual card that they claimed I would receive within 6 hours. Let's see how that goes. Nonetheless, my experience with this company triggered my anxiety to the max. 2 hours and my happy mood gone and they don't even care to make it right or even how I'm feeling. Never again after this! If this doesn't get resolved within 48 hours, I will be posting multiple reviews in multiple sites until I feel I was heard or justified. Update 9/26 : I see that you responded to the post and responded with the information that you requested. Thank you for your assistance with this Josh.
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Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
