Review Time
I’m actually shocked to be hearing from site manager Tom Jordan for the first time in an email asking me for my feedback, and suggesting I give an 8, 9 or a 10. Has Tom Jordan even been made aware of what is going on in this apartment?Here are the issues:The address they gave said floor 1. The apartment is on floor 2.The check in was 35 mins late. I was waiting outside in the cold with all my luggage. BedroomThe bedroom radiator is not working. Therewas an additional plug-in radiator placed in the corner of the living room, but that is also broken. Three days later, it’s snowing in Wolverhampton, and I still have not been given anything to assist with the heating on this apartment. There is no chest of drawers in the bedroom nor any other cabinet or bedside table to store clothes in. I’m staying here for 7 weeks. There is only a small rail with 8 small, cheap coat-hangers on it which don’t support the weight of my jacket. Now that I’ve unpacked my suitcase, the best option for organizing my clothes is in piles against the wall in the living room. BathroomThere is no hot water in the shower, only lukewarm water when the tap is placed on maximum heat.There is also nowhere to place soap or shower gel in the shower so everything has to be placed on the floor. A bar of soap in the shower is not an option. The toilet seat is not secured down, such that when I sit on it, I slip into the toilet bowl. Additionally there is an unsightly, large, black stain on the bathroom floor.Living roomTwo of the four freezer compartments were found to be dirty, with food residue left by previous guests.The broken plug-in radiator was just being stored in the corner of the living room. The internet hub was found on its side on the floor. There is no furniture to place it on.The only option for lighting is the overhead lighting, which is controlled by two switches outside the room. There are no lamps nor any furniture to place lamps on. ..I’m being charging roughly £1,770 a month to stay here, a total of £3,100 for seven weeks. It’s grossly unfair that you consider this living situation acceptable at that price.…Last night I messaged the property managers again to try to get an update since I hadn’t heard from anyone all day. I was told that the matter of providing a ‘temporary closet’ for my clothes is still awaiting approval, as if having somewhere to store clothes in is not a basic necessity. Three days after check in my clothes are still in piles in the living room, I’m still not able to take a hot shower, it’s snowing outside and the only time anyone ever communicates with me is if I reach out to them first. …I had to call Booking.com three times on Sunday because no one could give me an answer on when one of the site managers was coming over to review everything. It’s been a total nightmare and this request to write a review giving 8, 9 or 10 out of 10 feels like a slap on the face.Your customer service is appalling. You don’t even deserve a 1 out of 10.Sincerely ripped off,Thomas Lowe
The staff were fantastic, rooms were neat, accessories were clean. The lady, Carl who met us and ushered us into our room was like more than a sister. Carl thank you so much, you were so lovely.The only shortfall was the water heater which was on and off and needs to be checked.I will love to stay there again on my next visit and will recommend it to any one who loves to stay in a clean and friendly environment.
Avoid "Bridge house"Balm Road in Leeds. Every thing is bad about this place. All the flats have multiple problems. Zero maintenance. Majority of heaters don't work. Flickering bulbs common problem. Loose Toilet seats. Shower door didn't close in flat. Shower base surround missing in in two flats. Dirty rug in one flat. Had to fold it and put in the airing cupboard. Off road risky parking on very busy road. One guy told me about car smash window. Noisy flats due to road traffic. Dirty foul smelling bin area. Stained stair carpet. No lifts. This time I arrived at 8 pm to check in. Noted bed mattress completely sagged and depressed in the middle. Found out bed frame broken in the middle causing the mattress to sag in. Rang for help. No help provided. Had to place plastic storage box, ironing board and drying rack on top of each other to raise the frame and mattress. That's how I was able to sleep on the bed. You complain but don't expect any problems sorted. Main problem is maintenence. Flat pictures are misleading as they are original photos taken long time ago. I will never stay here again after my latest bed mattress experience. My Property Host will vanish completely never to be seen again after handing over the keys what ever problems you may have. They never came to sort our any of my flat problems. According to my experience they are the worst managing company.
When I first booked the flat through Vrbo I enquired about the parking and though I received all other relevant information they never responded to my parking query. When we arrived at the flat our host who was on time to meet us explained that the flat car park was for authorised vehicles only and we would have to park on the road which was already very parked up.2 bulbs were out in the bathroom which meant the lighting was poor and made it difficult for my husband to shave. The oven had not been cleaned.The rest of the flat was clean and tidy and perfect for our needs over our 3 night stay.The bus stop was directly outside which meant that travel to and from NEC was easy. Tesco Extra opposite the flat as very convenient. Lots of takeaways near by but a 15 minute walk to the nearest restaurant / pub where we could sit and eat.A lot of light bled round the bedroom window blind as there was a flood light directly outside the window and the property would benefit from curtains as well as the blind. Once the sun came up the flood light turned off and it was darker in daylight than it had been all night!We also felt that some coat hooks by the door and extra hooks for towels in the bathroom would have been nice.Overall we enjoyed our stay and would return as long as we weren’t using the car!
Getting greeted at the door by the host Miele. She explained everything and answered any questions I had. The room was ideal. Perfect for Father and son over to see the match for the weekend. Only downside was the extractor was not working in the bathroom......but maybe I didn't see a switch for it. We will be staying again.
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