Review Time
I wouldn't give it any stars if this was an option. We had to check out after one night as the room was appalling. The window in the bedroom is shattered and is extremely dangerous. The beds mattress was very poor quality and the springs were Very uncomfortable. The pillows were misshaped and lumpy. I resorted to sleeping on the small sofa and as a result didn't get very much sleep. Also the hot water was only enough for one of us to shower.
Giving 5 stars because the apartment was superb, exactly as described and pictured and great location. We went for the Xmas market and were able to walk there from the apartment. Would love to stay again, my only suggestion is that check in could be much simpler, we did have to wait outside for a while for the property manager to meet us, but he was very apologetic.
I dont understand my details not in your system, I used booking com is and booked 2 nights for my brother Kirt Henry, a first time visitor to Liverpool, and what a disappointment. The description of the hotel is wrong and misleading the address and name of hotel is wrong, I could not find the place despite using Google Map, I had to call to get direction into the hotel on arriving, someone open and give us the keys to the room, the room was not clean and the shower curtain was filthy, I ask for a new shower curtain, my brother stay only one night the next day i move him to a city centre hotel. I would not recommend anyone to use the hotel not hotel student hostel to me. no facilities no tv or basis , rated 1 star in my view.
The apartment was really dirty and had a bad smell. We did not feel comfortable staying there. The dirt was every where, and no fresh air coming in but strong tobacco smell was continuing coming in to the apartment threw air conditioning. One shower was blocked so one girl had to wait in the shower for the water to go down. When 2 had showered the hot water was finished so I had to wash in cold shower. (We were not much in the apartment or using much water). The beds were so loud so no one could move in it. It was unbreathable outside our door in the common area, such a bad smell. Everything was just disgusting and bad smelling. We are really unhappy with the stay!
However there are a few issues which are unacceptable.I have stayed with your company before & did not have any issues, but this time there are a few problems.1) The area allocated for parking; there are several cars park illegally out of bays, at the entrance & getting round the car park. There are many cars blocked by other cars just randomly parking & there is no order or anything unfortunately. This has nearly caused an accident by several people, and we are just left stuck. This is not acceptable, what if there is an emergency, or people just want to get out. I have recorded a video of someone trying to exit, but they are unable to. 2) There is a lack of utensils in the kitchen, specifically a basic spatula & a pan that is not there. There is one pan under the skin, which is completely burnt, the non stick is off the base & you can see it’s been abused, therefore I see why it’s been left in the non traditional place under the skin rather than in a cupboard where the other pots are. 3) There seems to be tea bags & coffee sachets in a bowl, same as when I last attended your apartment, however there’s no sugar this time, just makes it look unprofessional & rushed.4) the tissue holder in the toilet on the base level has many many marks on the walls, looks like there was a lot of kicking and damaging going on + the tissue holder is broken! 5) the sofa is quite heavily stained, making it uncomfortable for me and my family. I understand sofas have marks on them, but this time it is quite severe, making it lol very apparent how dirty it is.6) the blinds in the living room & the bedroom are broken, thread dangling & the bars to adjust it, are not there, which means I have to get a stool and manually do it by hand do block/allow light in.7) The shower head is broken & where you hold it, it is cracked, so water is sprinkling out8) I booked a 2 room stay, and both beds are double beds, however the blanket is a single blanket for both beds..This is truly unacceptable & when spending any amount of money, we would all hope that the basics are done & things are clean. I don’t expect things to be perfect, but these are several points which are adding up to not be ok. This is just making me decide not to book again.
Nice tidy room basic but for the price for the city centre it wasn't bad. Room could do with a bit of tlc. Just a short walk into the centre from here as well and bus stop is just across the way. Overall very satisfied with the room and price definitely stop here again
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