Review Time
Grosvenor st, Cheltenham. Terrible stay. Ran out of electricity 3 times. It took 9 hours and 7 phone calls to get it reinstated the first time. Only one app installed on the smart tv (channel 4). Pot luck if you got a friendly sounding operator. Never received a call back as promised. The standard of the renovation to the appartment was abysmal with water damage to the dining area. Furniture was cheap and uncomfortable, and the upstairs neighbours were extremely noisy and inconsiderate. The decked patio was a death trap in the wet and covered in algae and vines. Absolutely would NOT recommend this company. If I could rate it zero stars I would.
Great location, excellent customer service and reception from my host(Reiss), great update on my stay . I enjoyed my stay here and will definitely recommend to friends and will always look forward to staying at your apartment wherever possible. Thanks
Overall bad experience. I am not one to usually leave bad reviews however, we are very dissatisfied with this stay and the customer service. To make this review fair, the host waited 20 minutes longer for us to arrive at check in as our flight was delayed. This was much appreciated. However, we encountered a number of problems whilst staying here. 1. The listing included parking and required the registration plates 48 hours before. These were sent to the host almost 1 week before check in and also mentioned on arrival. We have unfortunately received parking tickets for everyday of the two weeks that we stayed (this is for 2 vehicles) £100 per parking ticket- as you can imagine this adds up to thousands of pounds. The host did not respond for days until I said I would be taking this further and got advice from the air b and b support team. These parking tickets have still not been retracted nor have we heard back with a resolution to this issue. The air b n b team kindly offered some money back on the stay but this does not even cover the cost of 2 of the parking tickets. 2. So much glass and debris in the car park area that my partners tyre got popped. Another £250 spent on recovery coming late at night so that we could attend work the following day. 3. The WiFi did not work the entire stay. This was not even mentioned the host, we just accept this and used our data as the parking tickets was a bigger issue. 4. Generally poor quality. Cupboard doors were loose. The fire extinguisher that was hung onto the wall was screwed on with poor quality screws and fell out of the wall onto my partners foot. The fridge/freezer didn't work properly- there was huge ice build up in the fridge and it was constantly defrosting- every time the fridge was opened the water would spill out all over you. 5. Lack of cutlery and kitchen supplies. 6. Bed was extremely uncomfortable- due us to staying here for 2 weeks we had to go and buy extra pillows and a thick mattress protector to make this stay more comfortable. We were staying at this property due to moving house and having to leave our old house earlier than getting the keys to the new one. The radiator in the bedroom was falling off the wall too. 7. The most disappointing part of this stay/host- we had booked to stay in one of their other apartments the week after this stay closer to my work. I presume that after we checked out, The host had seen that air b and b has refunded 20% of the cost of the stay and they decided 2 hours before we were due to check into the next air b n b that they would cancel the stay. As you can imagine, this was stressful as stated above, we are between houses at the moment and had no where else to stay or go. Not to mention the cost of the second apartment does not get refunded for 15 working days. Whilst I am lucky to be able to afford to pay for another stay before getting the refund- some people would not have been able to do this. The air b and b support team were really helpful and helped us find somewhere else within 2 hours. He told me that the host had cancelled the next booking due to damage in the property. This was disappointing and completely false. I took photos of the apartment on check in and also took them on check out. Despite already paying the cleaning charge upfront- I woke up 2 hours earlier before work on the day of check out and cleaned the apartment- the towels were washed the day before we left. This property was left in a good condition but the host felt like they needed to lie about the condition it was left in (probably because they were concerned about a complaint at the next one and some of their money getting taken again by air b n b) Personally, they should be focusing on bettering their business rather than dwelling on the £200 out of £800 that was refunded by air b n b on the stay. This trip has cost us way more than it was worth. I am never one to leave bad reviews. However I would strongly advise against staying in one of their complexes. I had every intention of leaving them a good review (even though there was small issues at first) out of kindness and support for local businesses but the cancellation of the next stay was the cherry on the cake. I work in property myself- This is a prime example of how not to run an air b and b business. I mentioned to air b n b that they should not be allowed to run their business through this platform. Guests are not allowed to cancel bookings 2 hours before and get a refund so why should hosts be allowed to do this? The reason I have even wasted my time writing this review is to prevent this happening to other people.
This company is EVIL. DO NOT BE FOOLED AND BOOK WITH THEM, direct or on Airbnb. They advertised a quiet property with on-site parking at one of their Airbnbs in Preston which I chose for a 10 week clinical placement. However, they do not maintain the car park - it was filled with homeless people. The only other option was on-street parking - which is where my partner's car was broken into and items taken. The street was not safe, down the road from a strip club, with drug addicts everywhere and screaming disputes going on outside my bedroom window.They refused to refund me for the nights I won't be there me despite feeling UNSAFE in their property. I had to call the police twice in less than a week. They have taken £2200 from me for a WEEK stay in the worst place I have EVER stayed. Airbnb were also no help.SCAMMING, SELFISH, GREEDY COMPANY.
DO NOT BOOK THIS PLACE. Charles House Pontefract To start off, you don’t get greeted by a host. You get a phone call giving you instructions on how to enter the property and the number used to call does not work afterwards. The listing says you meet the host but this is actually a self check in property and they were late. I had traveled 3 hours to get here and had to wait longer for a phone call to just get into the building. I planned my time around a check in time they requested as though they were meeting me. When you travel that far, it’s quite stressful. When We arrived, the place was FILTHY. There was still used oven trays inside the oven, unwashed. The 2 pots they provide still had food on them. The kitchen is not fully equipped. We had to go out and buy more equipment to cook with. The amenities listed are not true. We had to go out and buy the majority of what they said they offer.The worst part was we had to spend 6 nights and 7 days on the floor as the bed was broken when we arrived. It fell to the ground as we were sleeping. We told Helen and Ally this every day and they did nothing. Their response time averages once a day. They just kept saying they will tell the manger but nobody ever got in touch with us regarding the problem. Nobody gave us a solution. The kitchen tap was wobbly and kept falling. The shower nozzles were stuck so we couldn’t change the temperature and it was scorching hot. We had no washing up liquid, no bin liners, no bathroom soap and no toilet roll. The WiFi did not work for the entirety of our stay. I told the hosts and they said I bought the property without wifi which is a lie as the listing doesn’t say anything about paying extra for wifi and it is listed in their amenities. I also couldn’t help but notice other reviews talking about WiFi and the hosts responded saying this was a rectified issue so they just lied. They just don’t have wifi. The bedroom has no proper windows. It has blinds that are ductaped onto the windowsill so you cannot even open it and allow fresh air and day light into the bedroom. The living room window at the top won’t close properly . It’s just a mess. I paid nearly £300 for this property and it was awful. The worst experience I have ever had in a property. The bare minimum was not even met. Couldn’t even call this a budget property, it’s worse than that. To Helen and Ally, thanks for nothing. The worst hosts I’ve ever come across. Not helpful in the slightest. To property host company as a whole, your professionalism is in the awful. The whole building is badly managed. When you walk up the corridors, it stinks. Did not have a single person come and check the property in question. We had to stay on the floor for the entirety of our stay, and no talk of being refunded came up. They did not even entertain the thought of possibly putting us in another property as a gesture of good will. Upon check out the cleaner arrived and said that there is going to be people checking in later in the day despite the problems I made the company aware of. This company evidently forgot that it’s human beings they’re dealing with. When I called the company they kept saying they’ll get back to me and then they never did. Sill can’t get over the fact we had to spend all week on the floor.
The customer service is non existent. Communication zero. I have been in my accommodation at Charles House Winckley Square in Preston for 10 days now. I reported a broken toilet seat and no internet. They don't care. There is no mattress on the bed, just two sponge pads, there is nowhere proper to sit to eat as the bar stools in the kitchen are the wrong height. The links do not work for clean bedding. I have also been advised that if I expect any clean linen during my 4 week stay, that I will have to pay additionally for it! The worst bit however is that the building is absolutely filthy disgusting, there are maggots and flies, litter everywhere, bags of garbage being left in stairwells and it smells absolutely terrible. I have just had to climb over bags of garbage to get into the bin store, as they threaten that if you are caught leaving bags on the floor they will deduct your deposit in full! This company is unreal! Buyer BEWARE!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
London's best Airbnb manager | My Property Host provides a fully managed, end to end, hassle free short let management service, helping our clients achieve maximum profitability | Now with free short let insurance.
topdollarpayouts.com
sjp.co.uk
0xcoast.com
zatercapital.com
triv.co.id
snappibank.com
startrader.international
international-wealth.com
nextinsurance.com
www.gainbridge.io