Review Time
Great and central location. On our first night, we noticed that (I) the bathtub drain was blocked, and (ii) the en-suite bedroom carpet was wet (mildly flooded) all through. I called and was told someone will come next day to check - no one showed up. Instead I was getting repeat messages from the host to leave the property in a habitable state before we check out. I had to find a way to unclog the drain by myself.
I had a terrible experience with them hosting me at one of the properties. I could never contact them, they never fixed any issues I informed them about. No staff is ever on site and it is very difficult trying to talk to someone from that company. The whole thing was very unprofessional, lacked care and the cleanliness was the worst i had ever stayed in. I had to buy and clean it myself after going in. Do not use and would not recommend
1. The waste bin was not emptied before we checked in. 2. No communication whatsoever before checking in. We had to chase them for our apartment number. 3. Deposit not released before chasing them. Even then, they say there would be a delay of 2 days. 4. Rude customer service.
I booked an apartment at Balmoral House with My Property Host through Booking. The process was straightforward although I know this is owed to Booking and not My Property Host (as I didn't book direct but may be tempted to in the future). The first issue was the ad on Booking did not state there was a deposit due and this was confirmed by a woman I spoke to on the phone after calling this company. This was waivered which I found to be a good gesture and dealt with this swiftly. The apartment was of a decent standard, it was clean, kept heat well, and well presented although there was damp in the bedroom which seemed to get worse as I stayed (stayed for 7 nights) and there was significant wear and tear throughout that needed attending to. The outside of the property was a disgrace with piles of rubbish bags overflowing in the bin collection areas as well as rubbish scattered in and around the complex which was very off-putting but I assume this has something to do with the complex itself and/or the management of the complex, and not this company so my rating isn't affected by this although it was terrible as a guest to experience and made me question the standards of the building. Looking at reviews this seems to have been a problem for some time and fortunately it didn't extend my entire stay as it seems the management of the building arranged for the horrendous mess to be cleaned up on Christmas Eve. Getting access to the property was straightforward as I was met by someone from the company who was present at time of check-in (which is always a relief!) who showed me around and give me necessary information. Overall it was a satisfactory experience which is why I consider it to be 4/5. Had the information regarding the deposit had been transparent and visible on the ad (a very important part of paying for accommodation) I would have happily provided a higher rating. The communication through Booking was great throughout my stay from the very start to the very end and it did appear like the manager of the property/company was striving to provide a high standard. Most importantly, at least for myself, the process was largely hassle free (except for the concerns about the deposit) and it was straight forward. I booked, turned up to collect the keys, stayed for the duration, cleaned up and left - and that is how it should be!
Stayed at one of their properties in Manchester - Kinetics Apts.Checked in - within an hour, water leaking from the kitchen ceiling, reported the issue and apparently the cleaners NEVER CLEANED THE PROPERTY PROPERLY AND NEVER CHECKED THE WATER FLOW FROM THE BATHROOM.The heater in the bedroom wasn’t working and yet we were NOT informed!!Before checking in, we were charged £100 for “cleaning fee”, when cleaners didn’t even clean the apartment properly!!! Then 3 weeks after we checked out, we were charged another £150 for the water damage!!!THE WATER WAS ALREADY LEAKING WHEN WE CHECKED IN!!!Absolutely NOT returning here!!!!
I liked the spaciousness of the apartment and its central location. I did not like at all that there was no place to leave luggage. Or that the sheets were dirty and needed to be replaced the next day. Or that check-in is not until 3pm and check-out very early by 10am especially given that there is no place to leave the luggage.
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