Review Time
Not good. Ordered a pair of shoes on line (sliders ) which are not suitable . Initially email came to notify despatch activated but nothing received . Sent email to query delay and someone replied very late at night to apologise with promise to resolve and eventually shoes arrived. Unfortunately not suitable , but No paperwork included in the parcel . Lots of detail on line about returns policy but no address. Emailed for help twice with no response . Tried the telephone number on the web which is not in use . Now returning the item to an address in the Netherlands . Shoes were decent quality , just not fitting as expected . Suggest do not purchase on line and visit store in person
Trustpilot needs to add the option to give zero stars. This so-called company should be utterly ashamed of themselves. I ordered some winter 'riding boots' allegedly reduced to £39.99 from £71.00. They took 6 weeks to finally arrive. The customer service have me lie after lie about the courier who, when I contacted them had never heard of my order. I went back to Mysa several Tim's over tge next month who then said they would have to reorder, even though I asked them to cancel and refund. They said they couldn't as the reorder was already being processed. Then I magically had an email from the courier to say it was received. When the boots arrived they were in a dirty plastic bag, folder over. The buckle was so thin I could have snapped it with two fingers. The soles were ridiculously flimsy considering these are advertised as winter waterproof riding boots. They are NOT riding boots, the sole is not smooth. The stitching is all over the place. Must have cost £2.50 to produce. CERTAINLY not waterproof as the zip runs right down to the sole at the back. No tags so I can't even tell you where they were made (but we can guess). Reviews on their website LOOK like they are from Trustpilot, but nowhere does it say so, and all written with correct spelling and grammar which tells you they are either fake or sponsored . This company should be shut down and prosecuted.UPDATE- MYSA replied below. However, I have given them every opportunity to 'resolve' the matter and they have so far ignored all my correspondence.
I think this company has changed its name from chia London as I bought a dress and it was exactly the same as what this company advertising , the quality is rubbish and I managed to get a bank recall off my bank as the quality was not as what they said it was , I contacted the company to tell them what I had done and they did not reply ! A scam they need closing g down selling clothes that are market quality at such a high price
Delivery was quick, however the quality of the product does not reflect the price, meaning poor quality, price too high. Customer service responded on my emails unfortunately after few months still not refund to be seen. The company does not have a warehouse in UK , and return cost is high £20.
Avoid like the plague. The goods are so substandard it’s a miracle they make the journey from China and remain intact . When you try to return items you have to pay for tracking and return to China NOT uk , this almost costs as much as the item . Even after you do that they still try to give you the merry go round . Save time money and a lot of hassle by shopping elsewhere
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