Review Time
I bought a pair of riding boots online. The advertising was very misleading so I was expecting 'good quality leather'. What arrived was cheap looking, plasticky and synthetic. I have tried to return using the 30day returns but after. my initial email contact all other emails have bounced back and the telephone number doesn't work. Be very wary of buying from this company. The advertising is misleading. The customer service is appalling. The 30day returns policy is seemingly impossible to use as there is no returns address or working contact details by phone or email.
Terrible company if you need to return a ITEM of clothing its impossible,they will try and send you the same item either bigger or smaller free of change and if you decline that they want £10 to send yours back then will see if its satisfactory before you get a refund in 30 days or more. Also good luck if you need to email them as it just keeps coming back as an error YOU'VE BEEN WARNED STAY CLEAR
Today I received the jacket I've been waiting for for two weeks. The jacket is cut up. They don't want to refund my money, the phone number doesn't exist. Shame.Everything is fake and they are ready to do anything to take people's money.
I bought three garments - two of which I wanted to return as the material was extremely poor. After several emails to and fro, I was given a Chinese address to return the garments to. Emails to confirm the goods have been returned are now bouncing back. The garments had no manufacturers labels, no washing insturctions and no cloth content labes. They purport to have a Chamber of Commerce number - surely no C of C would accept this mode of trading?
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