mysa-london.co.uk

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1 Based on 121 reviews

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121 Reviews

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Roma
Poor advertising, poor communication and unable to return goods.

I bought a pair of riding boots online. The advertising was very misleading so I was expecting 'good quality leather'. What arrived was cheap looking, plasticky and synthetic. I have tried to return using the 30day returns but after. my initial email contact all other emails have bounced back and the telephone number doesn't work. Be very wary of buying from this company. The advertising is misleading. The customer service is appalling. The 30day returns policy is seemingly impossible to use as there is no returns address or working contact details by phone or email.

1
Date of experience: Dec 12, 2025
Saba Ansari
Terrible Product

I received this order after a long wait.I received it and its the worst product ever and not fit for purpose.Cheap material and fitting for a small child.

1
Date of experience: Dec 12, 2025
Chris Smith
Terrible company if you need to return…

Terrible company if you need to return a ITEM of clothing its impossible,they will try and send you the same item either bigger or smaller free of change and if you decline that they want £10 to send yours back then will see if its satisfactory before you get a refund in 30 days or more. Also good luck if you need to email them as it just keeps coming back as an error YOU'VE BEEN WARNED STAY CLEAR

1
Date of experience: Dec 11, 2025
Mira Stokić
Today I received the jacket I've been…

Today I received the jacket I've been waiting for for two weeks. The jacket is cut up. They don't want to refund my money, the phone number doesn't exist. Shame.Everything is fake and they are ready to do anything to take people's money.

1
Date of experience: Dec 11, 2025
Garbage

Not going to do a long winded post, £45 for a hoodie, it’s basically garbage, really poor quality.

1
Date of experience: Dec 11, 2025
James Head
Rubbish

Rubbish, still waiting for delivery ordered two weeks ago. No comms after contacting them. Avoid!

1
Date of experience: Dec 11, 2025
Peter Averall
Avoid like the plague

Terrible company , sell stuff that tricks you into thinking it’s real . Not London but Chinese . Avoid at all costs I’m out of pocket for £68 , worse Company I have ever had to deal with 😡

1
Date of experience: Dec 09, 2025
Helen Wiser
This company is not reliable

I bought three garments - two of which I wanted to return as the material was extremely poor. After several emails to and fro, I was given a Chinese address to return the garments to. Emails to confirm the goods have been returned are now bouncing back. The garments had no manufacturers labels, no washing insturctions and no cloth content labes. They purport to have a Chamber of Commerce number - surely no C of C would accept this mode of trading?

1
Date of experience: Dec 06, 2025
Tom Archer
Ordered steel toe cap shoes

Ordered steel toe cap shoes, came with no steel toe. Paid almost £70. They are the cheapest pair of shoes I have ever seen. Complete scam. Everything on the site is just cheap and chinese

1
Date of experience: Dec 06, 2025
EVERETT
This is a SCAM confirmed by my bank

This is a SCAM confirmed by my bank. DO NOT be tempted to order..it looks legit but definitely is not.

1
Date of experience: Dec 05, 2025

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