mysa-london.co.uk

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1 Based on 121 reviews

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121 Reviews

5 Star
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4 Star
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1 Star
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Susan Carter
SCAM…

Ordered what looked like a beautiful woollen top, chased delivery but nothing came, emailed, phoned, one response saying it was on its way, then nothing. This is not a site it is a complete SCAM. I have reported them to my bank and hope to get my money back.

1
Date of experience: Dec 02, 2025
Fiona McGrane
Terrible

Terrible, ordered a hoodie, looks nothing like it did in the photo yet they expect me to pay for the return. As soon as I challenged this all email communication ceased. Emails now just bouncing back. So angry

1
Date of experience: Dec 01, 2025
Joe Sedlmaier
Stay well clear

Stay well clear. Chinese rogue company, nothing to do with London at all.Absolutely untrustworthy ❗️

1
Date of experience: Dec 01, 2025
Jayne
What an absolute con

What an absolute con! Bought a sheepskin flying jacket but what came was a piece of plastic that was fit for the bin! Emailed my refund request and received a shipping update, tried the phone number on the website and it says the number is not recognised!DO NOT BUY from this site!

1
Date of experience: Nov 30, 2025
Simon
Appalling

Ordered 3/11. No information that the product was to be shipped from China. Tracking showed product received by EVRi on 18/11 who promptly lost it. I had to contact them and it was confirmed that the barcode hadn't been scanned since that date and a search of the receiving depot had been instigated. Finally, Royal Mail was given the task of delivering the finally located package which was delivered this afternoon 29/11. Absolutely unprofessional customer care. Cannot recommend.

1
Date of experience: Nov 29, 2025
Susan Callis
Dreadful

Dreadful! Wish I read the reviews on here before purchasing from them.Delivery - took over 3 weeks to arrive. No response to any email queries sent and no one answers the phone on the number they have on their website.Item was very poor quality, DO NOT purchase anything from them.

1
Date of experience: Nov 29, 2025
Amy John
I wish I'd read reviews before ordering…

I wish I'd read reviews before ordering from this company. I ordered a jumpsuit for a work Christmas party, ordered in plenty of time of the EDD which passed days ago. Party is tonight and still no sign of my order. Had to rush order something else from elsewhere. Judging by the reviews it's unlikely I'll have any luck returning the order, if it eventually arrives, or receiving a refund. AVOID

1
Date of experience: Nov 29, 2025
Andrew
Eventually arrived but poor quality and…

Eventually arrived but poor quality and too small . Tried to return but no reply to email so sent it to address on website/ had to pay postage but never received refund. Don’t order from them!!!!

1
Date of experience: Nov 28, 2025
Miss Alison Cox
Absolutely disgusting

Ordered jacket, quality was very poor also waited longer than expected for delivery. Tried to contact company but no reply. Can't see a way to return this item. So all in all a very poor experience. STAY AWAY FROM THIS COMPANY.

1
Date of experience: Nov 28, 2025
Miss Emma Hollis
Absolutely do not buy from this…

Absolutely do not buy from this company, total scam, ordered leather jacket in sale, was sent a plastic jacket. Terrible.

1
Date of experience: Nov 27, 2025

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